Data and Insights Analyst

At Latitude, we make it possible - for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

We make it possible
- to spend more time with your loved ones - with an extra week of paid leave each year through our Take 5 initiative.
- to balance work and life - with a hybrid working model, giving you the flexibility to work from home while connecting in the office just two days a week or work remote for certain roles.
- to put your wellbeing first - with Sonder, a 24/7 support app for mental and physical wellness.
- to access great financial benefits - with discounts on Latitude products and services.

The Data and Insights Analyst is a technically hands-on role within Shared Services, responsible for delivering high-quality dashboards, data models, and actionable insights that enable operational excellence across Customer Care, Pay, and Money functions.

Reporting into the Data and Insights Manager, this role partners directly with Operational leaders and departments to understand their performance needs, build intuitive self-service Power BI solutions, and ensure accurate, scalable data structures that support better decision making.

It’s a great fit for someone with a technical mindset, working knowledge of Snowflake/PowerBI and modern data stacks, and an interest in bringing clarity and transparency to complex operational environments.

In this role, you’ll be responsible for:
Dashboard Development & Visualisation
- Design, build, and maintain high-quality Power BI dashboards tailored to the needs of operational teams and leadership.
- Ensure reports are aligned with Shared Services rhythms (e.g. daily flash, monthly forums, exception tracking).

Data Modelling & Architecture
- Develop and maintain semantic models and data layers in Power BI and Snowflake to support scalable reporting.
- Optimise data pipelines, joins, and transformations for performance, reusability, and consistency across reporting assets.
- Collaborate with BI/Engineering teams to ensure alignment of enterprise data structures where needed.

Operational Partnering
- Work directly with Ops leaders and department heads to define reporting needs, performance metrics, and KPIs.
- Support deep dives and ad hoc investigations with clear analysis and recommendations.
- Contribute to performance reviews, optimisation workstreams, and change initiatives by bringing a data-driven lens.

Data Quality & Governance
- Ensure accuracy and trust in all data products delivered through robust validation, documentation, and testing.
- Maintain clear documentation for data models, business rules, and data sources to support transparency and continuity.
- Proactively identify opportunities to reduce data duplication or manual reporting effort across the business.
- 3-5 years’ experience in data analysis, BI development, or analytics engineering roles.
- Proficiency in Power BI, including DAX, Power Query, and data modelling best practices.
- Solid technical skills in Snowflake, SQL, and experience working within cloud data environments.
- Ability to partner with non-technical stakeholders to understand needs and translate them into technical solutions.
- Strong analytical, communication, and problem-solving skills with a hands-on, delivery-oriented mindset.
- Experience supporting Contact Centres, Workforce Management, BPO, or operational performance environments.
- Exposure to data lifecycle tooling (e.g. DBT, Git, JIRA, Confluence).
- Familiarity with automation tools or scripting languages (e.g. Python, Power Automate).
- Understanding of data governance, access control, and lineage documentation practices.

Latitude offers a flexible working environment. We support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home, the office or a combination of both.

We're Latitude, partners in money.

Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success.

Digital payments, cards, and loans is what we offer - but what we really are is a platform that helps people shop and live better.

Always living and breathing our values. Take Ownership, Pursue Excellence, Win Together, Create Tomorrow.
- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment._
- Only open to Australian or New Zealand Permanent Residents or Citizens._