Customer Service Agent

2 weeks ago

Melbourne, Australia Probe CX Full time

Do you thrive in fast-paced environments? Are you passionate about helping people?

Probe CX is looking for enthusiastic and driven individuals to join our energetic Customer Service team As a Customer Service Agent, you'll be the voice of our retail client, providing exceptional support to the Australian public.

**About the role**

**Key Details**
- Hybrid working model
- Paid Full time Training (5 weeks)
- Commencing 17th February 2025
- Fixed term ending 3rd May 2025 with possibility of extension
- Multiple Part Time positions are available
- Enjoy rotating rosters between Monday to Friday from 6am - 1am and weekends from 7am - 10pm
- Ideal for those seeking diverse work schedules.
- Full work rights to work within Australia for at least 12 months
- You will be required to complete a Nationally Coordinated Criminal History Check.
- Australian based role

As this role will be a Hybrid working model, you will need to have the following setup for shifts worked at home:

- Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan
- Anti-Virus installed and Windows Defender switched on.
- Must have dual monitors (this does not include laptop screen)
- Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.
- Headset with a microphone.
- Note: No Macbooks as they are not compatible with our system.

**To be successful in this role, you will need to**:

- Build strong client relationships through effective phone communication and timely responses.
- Follow strict compliance regulations to maintain standards.
- Consistently deliver exceptional customer service experiences.

**Culture & Benefits**
- Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
- Continuous coaching and support to enhance personal and professional growth.
- Abundant pathways for progression.
- Inclusive and vibrant team culture that values everyone's uniqueness.
- Unlimited 24/7 access to a dependable mental health and well-being platform
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. _
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

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