Customer Service Agent

1 week ago

Melbourne, Australia Probe CX Full time

At Probe CX, expect to think differently, challenge the norm and find your purpose.

**About the role**

Are you ready to deliver outstanding customer experiences? Join Probe CX as a Customer Service Agent and become the essential contact for customers of a prominent Australian-owned bank. You'll expertly handle diverse inquiries, from securing lost cards, providing clear guidance on customer rights, and resolving disputes, to guiding everyday banking tasks like payments and account management. We're looking for individuals passionate about providing accurate, efficient, and genuinely empathetic support, dedicated to timely resolutions, effective escalation, and meticulous record-keeping to ensure every customer interaction is positive and seamless.

**Key Details**
- CBD Location (near Flagstaff station)
- Hybrid work model after KPI's met
- Multiple full time positions available
- 4-day work week roster
- Full time
- Fixed Term 6 month contract with potential for longer.
- Operates Monday through Saturday 8am to 8pm
- Australian based role

**Main Activities**
- Inbound and some outbound calls
- Escalate and or resolve complaints
- General inquiries
- Stopping and reissuing lost and stolen cards
- Lodge a dispute if any unauthorised transaction
- Document all information on customer interaction according to standard operating procedures

**What we can offer you**
- Engaging and comprehensive paid training.
- Diverse and inclusive work environment, where our collective strengths empower us.
- Immerse yourself in a vibrant culture that thrive on values like fun, respect, integrity, innovation, and transparency.
- Career progression, internal mobility opportunities.
- Unlimited access to a trusted mental health and wellbeing platform.
- Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

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