Customer Service Agent

7 days ago

Ubicación Melbourne Victoria, Australia Gratitude Jobs Full time

**Requirements**:

- Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD.
- Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD.

**Role Description**:
A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

**Roles & Responsibilities**
- Revert on calls to customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
- Ability to solve problems - look for solutions aligned to customer
's perspective and deliver on all commitments
- Teamwork - consistently work together, trust each other and engage in constructive conversations for the good of the team

**Key Results**
- External Performance Measurements - ask relevant external groups to evaluate various program activities - usually through surveys of individuals within these groups - related to the services they have experienced
- Internal Performance Measurements - used to assess and monitor the internal operation of an organization.

**Responsibilities**:
Job Title: Customer Support Associate - International Voice

Grade: H1/H2

Location: Melbourne

Job Category: Senior Associate / Associate

Function/Department: Operations

Reporting to: Team Leader

**Role Holder Profile**
- A. Preferred educational qualifications: Min. Qualification - Under Graduation in any stream.
- B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry

**Benefits**:

- High salary
- No experience required

CONDICIONES DEL EMPLEO

Jornada laboral: Tiempo Completo

Tipo de empleo: Trabajo Fijo

Salario: AUD 52,000.00 - 65,000.00 Anual

Cantidad de vacantes: 3

REQUERIMIENTOS

Experiência Mínima: No especificado

Sexo: Indistinto

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