Customer Service Agent

1 week ago

Melbourne, Australia Global-e Full time

We are looking for a Customer Service Agent (CSA) to join our growing team in Australia.

You will be responsible for delivering a swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader.

You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team.

Hybrid position - working 3 days a week from the office in Melbourne.

**Responsibilities**
- Front line service to merchants and end customers.
- KPI's and daily tasks completed to a high standard.
- Maintaining set SLA's and identifying/escalating any issues to the team leader.
- Continually implement best practice service processes and procedures.
- Work closely with team leader to identify and develop improvements to procedures.
- Assist with evaluating and improving the service provided.
- Identify and assist with investigating root causes of reoccurring issues and assist with delivering solutions.
- Evaluating and striving to improve service team and support systems.

**Requirements**:

- **Must be based in Australia.**:

- Excellent English written and spoken communication skills.
- Can-do attitude, able to handle large volume workload with speed, accuracy and efficiency.
- Strong problem solving and analytical skills.
- Teamwork oriented.
- Flexibility around working hours required.
- Additional languages advantageous.

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Ipa Personnel Services Full time

    Our client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    Job DescriptionWe are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Austcorp Executive Full time

    Must have experience in customer service- Must be able to pass medical and police check- Opportunities for progressionWe are searching for an experienced **Customer Service Agent** to work within our clients sheet metal site in Tullamarine**What are the benefits?**- Great culture and working environment- Top industry performer- Skilled and professional team-...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Kennards Hire Full time

    **Customer Service Agent**- ** Collaborate with local teams to solve problems and create seamless customer experiences.**:- ** Join a dynamic, family-oriented company focused on growth, innovation, and employee development.****With Kennards Hire You Can**As a company that's been around since 1948, we know what matters most: family and it's at the heart of...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Coles Supermarkets Full time

    It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just...

  • Customer Service Agent

    1 week ago

    Melbourne, Australia Hassett People Solutions Full time

    Rapidly-growing scale up organisation - Inner Eastern Suburbs Location with flexible working arrangements - $60-70k + superannuation (dependant on experience) **ABOUT OUR CLIENT AND THE ROLE** Our client is a PE-backed tech product company that's revolutionising its industry through its exciting products and services, powered by AI. As the business is...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    Company DescriptionLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Probe Operations Pty Ltd Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.We are dedicated to doing things better than...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Hassett People Solutions Full time

    Rapidly-growing scale up organisation- Inner Eastern Suburbs Location with flexible working arrangements- $60-70k + superannuation (dependant on experience)**ABOUT OUR CLIENT AND THE ROLE**Our client is a PE-backed tech product company that's revolutionising its industry through its exciting products and services, powered by AI. As the business is rapidly...