Facilities Officer

**Facilities Officer**

**Ongoing Fulltime**

**35 hours per week**

**Location - Haymarket**

**SNSW Grade 7/8**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services.

Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of Service Centres.

**About the role**

The Service NSW property portfolio comprises over 115 sites across NSW including greater Sydney, rural and regional locations.

Working closely with three Senior Facilities Officers you will coordinate and support the smooth management and operation of facilities including maintenance of premises, infrastructure, and other resources to facilitate the efficient delivery of business operations and services to agreed standards.

Travel to various locations may be required from time to time so you must have a current drivers licence. You may also be required to work out of hours and participate in the after hours on-call roster.

Key to your success will be your ability to work autonomously and your capacity to deliver quality outcomes in tight time-frames with your demonstrated facilities experience across a multi-site geographically dispersed portfolio. If you are ready to take the next step in your career and value the importance of customer service then we wish to hear from you.

**Key Accountabilities**
- Contribute to the planning, organisation, co-ordination and oversight of operational and technical aspects of facilities management to ensure smooth functioning of business
- Log, analyse and track maintenance requests to efficiently co-ordinate and process workorder requests for repairs, maintenance, and renovations to ensure speedy resolution of issues and incidents
- Collaborate with vendors and suppliers for effective contract management and supervision of workorders in accordance with policy guidelines and standards to maximise value of the contract
- Maintain daily operational requirement of the business to ensure that works are carried out within agreed timeframes and according to priorities.
- Provide information to all customers and stakeholders regarding works that are being carried out that may affect their working environment or conditions
- Monitor and address complex and/or sensitive enquiries and issues, including escalation of issues to appropriate authorities, to ensure the timely and effective resolutions of issues
- Maintain awareness of work health and safety requirements, relevant issues, policy obligations, challenges, and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice business support function in line with organisational and government priorities

**Renumeration**

Salary SNSW Grade 7/8, with the base salary for this role starting at $92,788 base plus superannuation

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Learn more**:
**Applications Close: 4th July 9.59am**

Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.