Account Manager

2 weeks ago

Parramatta, New South Wales, Australia Searchability® Full time $100,000 - $120,000 per year

Account Manager

Client Business Relationship Management · IT Solutions Knowledge · Strategic Planning · Sales Growth · Communication · Reviews

Sydney-based Managed Service Provider is seeking an Account Manager to strengthen existing client relationships, ensure technology strategies align with business goals, and drive account growth. This full-time, in-office role offers the opportunity to work closely with clients, manage expectations end-to-end, and deliver measurable outcomes.

Opportunity to join an established IT services provider with a strong reputation for delivering reliable, proactive solutions.

  • $100K base + superannuation + commissions
  • Manage and develop existing accounts with a focus on retention and growth
  • Define and implement technology roadmaps aligned with client objectives
  • Conduct regular business and technical review meetings
  • Support agreement renewals and identify new opportunities within accounts
  • Structured training and vendor certifications with Microsoft, Sophos, GoTo and others
  • Call or email CV to

We are looking for an experienced Account Manager who can build trusted partnerships, oversee strategic IT outcomes, and ensure long-term value for clients. If you are an individual with strong commercial awareness, technical understanding of IT services, and proven ability to meet revenue and retention targets, we want to hear from you

WHO ARE WE?

We are a Sydney-based Managed Service Provider with more than 20 years' experience supporting small and medium businesses. We are known for consistent service delivery, long-term client partnerships, and a proactive approach to IT strategy. As a team, we value accountability, professionalism, and continuous improvement while maintaining a collaborative culture.

WHAT WILL YOU BE DOING?

As an Account Manager, you will manage a defined portfolio of clients, ensuring all engagements deliver business value. Responsibilities include leading regular business and technical reviews, implementing structured technology roadmaps, and ensuring client satisfaction through responsive account management. You will also manage renewals, support quoting processes, and identify opportunities for further growth. Regular travel to client sites is required.

WE NEED YOU TO HAVE…..

  • 3+ years' experience as an Account Manager in IT sales or technical account management
  • Knowledge of IT solutions and services within an MSP or similar environment
  • Strong communication, presentation, and organisational skills
  • Commercial awareness and ability to deliver client-focused outcomes
  • Full Australian working rights
  • Valid driver's licence and car

IT'S NICE TO HAVE…..

  • Experience in a technical support or IT service delivery role
  • Ability to create and deliver client training or technology updates
  • Previous experience working in Managed Service Provider environments
  • Exposure to strategic planning, renewals, and business reviews

TO BE CONSIDERED…..

Please apply online or email your CV directly to For further information, call Calls are welcome between 7 am and 10 pm. If unavailable, please leave a message, and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only. You may also connect with me on LinkedIn:

KEY SKILLS:

Account Management · Client Retention · IT Solutions · Business Reviews · Technology Roadmaps · Sales Growth · Communication

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