Administration and Information Officer
2 weeks ago
**Utilise your administration expertise to provide support and advice to the Ministerial Services Policy Reform and Programs branch**:
- **Fixed-Term (18 months), Full-Time** opportunity to work with a high-performing and passionate team in the Victorian Public Service**:
- **VPS Grade 3: $**76,817 -$93,275** plus superannuation.**
**About Us**:
Ministerial Services, Policy Reform and Programs (MSPRP) will comprise several business units, including: Ministerial Services and Coordination, Policy Reform and Programs and Redress Design. These business units are responsible for providing critical departmental and Ministerial coordination support and delivering essential family violence programs and crime prevention grants. MSPRP is also responsible for delivery of priority justice policy reforms in line with departmental and Ministerial priorities. It also leads on crime prevention, family violence and the public intoxication reforms. MSPRP teams work in a dynamic environment, requiring agile policy teams to respond to key priorities as they arise.
**About the Role**:
The Administration and Information Officer (AIO) role works within the office of the Attorney General, however is part of the Ministerial Services team.
As an AIO, you will provide high-level administration and reception support in the Ministers' Office (MO). The AIO role includes, but is not limited to, responding to calls from the public and escalating their concerns and enquiries when necessary, assisting the MO to handle correspondence efficiently and appropriately, providing administrative support to the Senior Department Liaison Officers (DLO) and Assistant (DLA) and the MO, where appropriate, and other duties as required.
Some of your duties will include:
- Providing high-level customer service, including answering phones, screening/directing calls and taking messages, managing entry/exit of visitors, maintaining the physical environment of reception/waiting area, and the appropriate handling of inquiries in accordance with relevant protocols, which will be provided on commencement of employment.
To learn more about this role before applying, please read the attached position description.
**About You**:
- A working knowledge of government processes would be highly regarded.
- A working knowledge of the EBC System, Oracle and TRIM would be highly regarded.
- Qualifications:_
- Relevant experience in a government environment is desirable.
**How to Apply**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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