Customer Service Officer

**Hybrid and flexible working, health & wellbeing programs**:

- **Collaborative culture with a genuine commitment to sustainability**:

- **Permanent Contract role with learn and grow opportunities**

**Customer Service Officer - Independent's Team| Kew**

**A bit about the role...**

We're currently on the lookout for a dedicated **Customer Service Officer** to join our amazing **Wholesale Customer Service team**

This role sits in our **independents (indies) team**which provides support to our independent & mini major customers across Australia and NZ (think Baby Bunting, Amazon, Lowes)

You will manage a specific portfolio of channels and act in an **account management** capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window. You will also be communicating with customers & our sales teams on a daily basis.

**What will I be doing?**
- Manage the end to end order management process: from receipt to dispatch
- Manage key portfolios and develop strong and lasting relationships, both internally and externally
- Monitor and allocate stock; push required orders into pick to meet delivery windows
- Liaise with and report to key stakeholders including our Warehouse, Customers and our Sales teams
- Maintenance of all databases, customer files and details including Zendesk & our phone system Five9

**What experience do I have?**

We are happy to train the technical skills but what we **can't** train is your **can do attitude**, **strong** **work ethic** and **passion for our customers**....**if this sounds like you**....

**Ideally you have**
- Previous experience within customer service
- Organisational skills to manage key portfolios and effectively develop relationships
- High attention to detail for your data entry
- Ability to quickly pick up new systems
- The ability to work as a team player as well as autonomously

**What can we offer you?**
- Established and committed LEAN organization offering on-going training to all employees
- Huge staff discounts across all the amazing brands in the Hanes portfolio... we're talking huge savings on Bonds, Sheridan, Bras N Things, Berlei, Jockey - and more
- Sample sales and extended family and friends' discounts
- Wellness Programs - regular free skin checks, flu shots, remedial massages, Employee Assistance Program, fresh fruit delivered on-site
- Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program
- Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners
- "_Summer Fun_" - take advantage of a days leave every fortnight, in addition to your leave allowance, during the summer months and make the most of the sun
- Company-wide "_Golden Yarn_" Reward & Recognition Program
- "_Lunch & Learn_" sessions, with topics including financial management and health & wellness

**A BIT ABOUT US..**

Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business. We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic brands to life that are loved by, well - everyone

Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands. We have 18 brands in our portfolio, including Bonds, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright

**CULTIVATING A DIVERSE AND INCLUSIVE WORKPLACE**

LI-PRIORITY