Customer Service Officer

2 weeks ago

Kew, Victoria, Australia Hanesbrands Full time $60,000 - $80,000 per year

Customer Service Officer – Major (12-Month Contract)

Join the team behind Australia's most iconic apparel brands

Are you a customer service superstar with a flair for managing big-name retail accounts? We're on the hunt for an experienced Customer Service Officer to join our Wholesale Customer Service team on a 12-month contract. This is your chance to work with major retailers like Target and Harris Scarfe managing key wholesale portfolios across Australia and NZ.

In this dynamic role, you'll act as a trusted partner for your accounts – not just entering orders, but owning the full order lifecycle to ensure everything runs smoothly and on time.

What You'll Be Doing

  • Own the order management process – from receipt to dispatch
  • Manage major wholesale accounts and build strong, collaborative relationships
  • Monitor stock levels and drive timely order fulfillment to meet delivery deadlines
  • Work cross-functionally with Warehousing, Sales and many other departments within the business
  • Keep systems and databases up to date
  • Jump into ad hoc projects that keep things fresh

What You'll Bring

  • Solid order management experience (bonus points for EDI/AS400 know-how)
  • Background in customer service/account management – ideally in retail, wholesale or manufacturing
  • Top-notch organisational skills and a love for juggling priorities
  • High attention to detail and fast, accurate data entry
  • A quick learner who thrives in a fast-paced environment
  • A genuine passion for exceptional customer serviceWho Are We?

We're Hanes Australasia, home to Aussie favourites like Bonds, Bras N Things, Sheridan, and Berlei. From socks and undies to everyday essentials, our brands are household names across Australia, New Zealand, and beyond.

Why HanesBrands?

  • Up to 70% off staff discounts across Bonds, Berlei, Jockey, Sheridan, Bras N Things and more
  • Summer Fun – enjoy every second Friday off during summer
  • Wellbeing perks including flu shots, skin checks, EAP, and fresh fruit delivered
  • Regular business updates and CEO-led Q&A sessions
  • Collaborative culture with a genuine commitment to sustainability
  • Hybrid working and two well-being days per year

CULTIVATING A DIVERSE AND INCLUSIVE WORKPLACE

We are focused on cultivating a workplace that is diverse, inclusive and vibrant. In fact, we know both our workplace culture and business are only strengthened by our differences. We motivate our employees to bring their true selves to work and support them to reach their full potential both personally and professionally.

We warmly encourage people of all genders, races, ages, abilities, and any other backgrounds or differences to apply to work with us. We are especially committed to creating an accessible and supportive environment for people with a disability, and we encourage you to apply.

For more information, please email us at For any non-accessibility-related enquiries, please contact

Apply now, to express your interest

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