Administrative Assistant

**Join Our Team at National Positive Behaviour Support - Moonee Ponds, Victoria**

**Full-Time / Part-Time (3 days)**

Are you ready for a career that makes a difference in a vibrant, fun, and supportive environment? At National Positive Behaviour Support (PBS), we’re all about making meaningful changes - not just in the lives of our clients, but also in the lives of our team members Join us in a role that combines personal fulfillment, professional growth, and a positive, collaborative team culture. We are looking for a dedicated and enthusiastic Administration Assistant to be a part of our mission - whether full-time or part-time.

**About Us**:
National PBS is a leading force in Positive Behaviour Support, and we’re recognised as the benchmark in the industry. Our team of expert Behaviour Support Practitioners and AHPRA-Provisional & Registered Psychologists work together to create real, positive changes for our clients and their families. We're looking for someone who’s ready to be a part of something extraordinary, where you can contribute, grow, and thrive

If you're looking for a workplace that values your growth, supports your development, and is all about positive vibes, National PBS is the place for you

**Our Culture**:

- Supportive and Positive: Experience a workplace where the joy is real, and the culture is uplifting
- Collaborative Team Spirit: We’re all about helping each other out, sharing ideas, and having fun while doing it.
- Growth and Fulfillment: We value personal growth and career development - let’s achieve greatness together

**About You**:

- Curious and Open-Minded: You’re always eager to learn and ask great questions.
- Relationship Builder: You’re a natural at building trust and long-lasting connections.
- Organised and Detail-Oriented: You don’t miss a beat - everything is in its place.
- Team Player: You’re at your best when working alongside a motivated team, even under pressure.

**Excellent Communicator**:

- Your communication skills turn complex challenges into simple solutions.
- Adaptable and Creative: Quick on your feet with a can-do attitude - no challenge is too big
- Tech-Savvy: You’re proficient in Xero, Excel, and Word, and you pick up new systems quickly.
- Your Responsibilities:

- Coordinate Referrals & Intakes: Set up new clients and make sure everything runs smoothly.
- Liaise with Therapists: Offer top-notch support to our team and clients.
- Manage Office Supplies: Keep everything running like clockwork
- Raise Invoices & Assist with Billing: Help with accounts receivable and ensure everything is in order.
- Ad-hoc Duties: No two days are the same - be ready for variety
- Liaise with NDIS Providers & Plan Managers to make sure we’re all aligned.
- Work Closely with Managers: Help drive efficiency and contribute to the team’s success.

**Perks and Benefits**:

- Birthday Day Off: Celebrate your special day with us
- Dynamic and Collaborative Culture: Thrive in a high-energy, positive team environment.
- Personal Development: Enjoy ongoing growth opportunities to advance your career.
- Extensive Training and Support: Get all the tools and resources you need to succeed.
- Competitive Salary: Earn between $60,000 - $70,000 per year (plus superannuation), with plenty of room to grow.

**Role Requirements**:

- 2-3 years of administrative experience (NDIS knowledge is a bonus but not essential).
- Exceptional customer service and rapport-building skills.
- Strong written and verbal communication abilities.
- Attention to detail, strong organisational skills, and the ability to juggle multiple tasks.
- Analytical thinking and process improvement skills.
- Proficiency in MS Office and adaptability to new systems.
- Proactive, autonomous, and ready to be a team player.

**Job Types**: Full-time, Part-time, Permanent

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Company car
- Professional development assistance
- Referral program
- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- How much notice are you required to give your current employer?

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person