Administration Assistant

Administration Assistant

**Why You Will Be Excited About This Role**

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.
And right now, it’s a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused on creating smarter ways of working and the continuous development of making Healius a great place to work.**About Us**

Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.**What You Will Be Doing**
- As Administration Assistant, you will be reporting to the Customer Support Specialist Supervisor and working in a small team.- You’ll be the face of North Lakes Specialist Centre & Medical Procedure Unit, greeting patients and handling a variety of customer support responsibilities, including:
**Your key responsibilities will include**:

- **Greeting Patients**: Welcome every patient, ensuring they feel acknowledged and cared for within 2-3 minutes of arrival. If busy, kindly direct them to take a seat and reassure them of prompt assistance.
- **Managing Appointments**: Schedule new and follow-up appointments with accuracy and efficiency, making sure all details are communicated clearly to the patient.
- **Handling Payments for MPU Procedures**: Process payments and address any patient questions professionally.
- **Telephone Protocol**: Answer calls with a professional demeanour, resolve queries promptly, and log missed calls to ensure timely follow-ups.
- **Order Management**: Keep track of stationary and medical supplies, ordering as required.
- **Compliance**: Adhere to company policies, including confidentiality, health and safety standards, and professionalism.

**What Type of Person Will Be Successful**

**These are the type of attributes & skills you would possess**:

- **Customer-Focused**: You’re dedicated to creating positive experiences for patients, bringing patience, empathy, and respect to every interaction.
- **Detail-Oriented**: You maintain high levels of accuracy, particularly when working with software for records and scheduling.
- **Team-Oriented**: You enjoy working collaboratively in a team environment, supporting colleagues and contributing to a cohesive work atmosphere.
- **Professional & Proactive**: You have a polished phone manner and a proactive approach to handling inquiries. You’re comfortable managing multiple tasks and know how to prioritize in a fast-paced setting.
- **Experienced**: Previous administration experience is desirable, with proficiency in Microsoft Office (Word, Excel, PowerPoint), Bluechip software, and systems such as Ultra / GGG.
- .**Benefits, Perks and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits & perks including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport **- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support **through our Employee Assistance Program, available to all employees and their family members.

**Our Commitment to Diversity And Inclusion**

QML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.-
**How To Apply**