Program Manager

2 weeks ago

Brisbane Central Business District, Australia Clicks IT Recruitment Full time

This is a long-term contract opportunity for a Program Manager to drive significant transformational activity across the department, aimed at delivering excellence in a (CMS) Customer Management System program.

The program will see the implementation of a service-wide capability-based planning approach that will inform future capital and resource investment throughout the organisation. It will better align initial customer contact business units through optimisation opportunities across business process redesign, workforce redesign, and capital footprint consolidation. The rationalisation and modernisation of ICT investments across the organisation, through contemporary enterprise architecture principles, common technology platforms and easier access to, and sharing of information will be the enablers to achieving these opportunities.

**Skill set required**:
Extensive experience as a program manager oversighting complex change requirements across competing initiatives and priorities with diverse customer and stakeholder groups.
Experience in successfully managing the development of large ($50M+) Business Cases involving multiple stakeholders and vendors
Experience in managing procurement activities including vendor management related to large program of work
Has strong understanding of the sensitive commercial and probity considerations involved in a large multi-year program of work
Has worked proactively with Senior Executive stakeholders to align key program deliverables with diverse business strategy and benefits requirements
Managed complex projects and programs with competing time frames and various risk profiles
Has co-designed and collaborated with diverse stakeholders to develop solution blueprints to define the requirements of a future state solution
Lead significant change programs that includes extensive planning and iterative delivery of a solution to multiple stakeholders
Can demonstrate effective management of risks and issues and worked effectively with all levels of stakeholders and customers to develop action plans to mitigate those risks and issues.
Has PRINCE2 and Managing Successful Program (MSP) Certification and have applied and practiced these methods in a complex environment
Demonstrated leadership in mediating and facilitating planning and prioritisation requirements of a program in a complex stakeholder environment
Excellent communication skills and able to demonstrate an ability to sustain engagement and develop business champions to support a program of change
Experience in delivering Cloud based, Business Process as a Service or Software as a Service solutions to complex and large organisations.
Experience managing the scoping and/or implementation phase of projects in one or more of the following business functional domains would be highly desirable:
Computer Aided Dispatch
Case Management
Customer Relationship Management
Rostering, Time and Attendance

For further information please contact Craig Favilla at Clicks IT Recruitment on +61 438 318 667.
AU$1000 - AU$1400 per day

Type
Contract

Category
Project / Program / PMO support

Reference ID
BBBH72623

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