Customer Enquiry Officer

5 days ago

Parramatta, Australia Transport For NSW Full time

**Customer Enquiry Officer (7 MonthTemporary Opportunity)**:

- Organisation/Entity: Transport For NSW- Job category: Safety- Job location: Parramatta, NSW, AU, 2150- Job reference number: 96557- Employment type: Fixed Term Full-Time- Salary range: $93002.0-$98958.0You put people at the heart and take pride in the impact of your work.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

**In this role, you'll**:
Be working as part of a team delivering timely and accurate information and advice relating to regulatory programs.

Please note this is an office-based role in Parramatta 5 days pw.

This role is based in the Parramatta office located at 4 Parramatta Square and you are required to attend the office 5 days pw and is a Fixed Term opportunity until 30 May 2025.

For more information on this position and business unit, view the role description.

**About you**

Your strong customer service skills and ability to communicate with people at all levels and explain clearly, relevant regulation and legislation formed across your work in government or regulatory environments will see you equipped with the ability to lead to achieve the deliverables of this role. You're recognised as a problem solver, skilled at working to tight timeframes in a high-volume environment, experienced in undertaking research, analysis of policy, procedures and legislation to resolve enquiries and complaints.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

**Applications close: 11:59 pm Wednesday 9 October 2024.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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