Customer Service/ Administration Officer

3 days ago

Parramatta, Australia Payworx Full time

**The Role**:
We are looking for an enthusiastic Customer Service Admin Officer to join our growing team. You will be part of a performance driven team and be responsible for assisting clients with telephone enquiries, performing administrative tasks and providing exceptional customer service.

**Your primary objectives will be to**:

- Act as the first point of contact for customer enquiries;
- Take inbound calls, make outbound calls and process documentation;
- Manage customer files in workflow management system;
- Liaise with customers and service providers;
- Complete administrative tasks relating to the role.

**Skills & Experience Required**:

- A positive attitude combined with a willingness to learn;
- Minimum of two years working experience in a customer-focused role;
- High attention to detail with the ability to manage multiple tasks at any one time;
- Excellent communication skills, both written and verbal;
- Proficiency in Microsoft Office with Intermediate Computer skills;
- Independent decision-making capability and proactive problem-solving skills;
- Highly adaptable, with the ability manage conflicting priorities;
- Ability to show initiative and work effectively in a rapidly changing environment.

**_You must have the right to work in Australia to be considered for this position_**

Please send your resume to

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