Customer Service Officer

15 hours ago

Parramatta, Australia APG Workforce Full time

5 month contract - possible extension
- Government Role - Flexible Working
- $440 per day + Super

APG Workforce are currently seeking Customer Service Representative for a 5- month contract within a Parramatta Government Sector.

Pay Rate: $440 per day + super

Full-time: 8 hours per day and 40 hours per week

**Primary purpose of the role**
The Customer Service Officer acts as the first point of contact for a range of customer enquiries and complaints and deals efficiently and knowledgeably with planning industry participants and the public.

The role operates as part of a newly created public helpdesk team established to provide high quality information services to customers and key stakeholders of the Department.

**Key accountabilities**
- Provide customer contact services to planning industry participants and the public through incoming and outgoing enquiries relating to the planning functions of the Department
- Undertake investigations and/or seek clarifications into customer enquiries, and escalate

complex matters to the Team Leader
- Liaise with teams across the Department and other government agencies to ensure information is accurate to guide and educate customers and stakeholders regarding their enquiries
- Develop and implement systems, reference material and procedures to ensure the achievement of team objectives consistent with (business unit/divisional) service commitments and quality management principles.
- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and implementation of changes in the workplace
- Perform a range of administrative activities to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- Attend meetings and contribute ideas on emerging issues or trends and recommend changes and strategy to continuously improve service delivery, enhance the business unit and service processes.

**Key challenges**
- Providing general information to customers in a simple, clear and customer friendly manner
- Maintaining knowledge of customer service practice and relevant NSW planning procedures and processes
- Working in an environment where the services provided may be politically sensitive, controversial and under scrutiny.

If you think this sounds like you, APPLY NOW.

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