Customer Experience Officer

13 hours ago

Parramatta, Australia Parramatta City Council Full time

Join us on Parramatta’s positive transformation journey by supporting the operations of Council’s community aquatic and wellness facility - The Parramatta Aquatic Centre (The PAC).

The Customer Experience Officer is responsible for facilitating membership sales, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council’s aquatic and wellness facilities.

Key Responsibilities:

- Promote the centre activities and benefits to all enquiries, leads and prospects.
- Administer facility transactions, undertake financial reconciliation and shift reports. Actively maintain the Customer Record Management platform, including guiding customers in the efficient use of the platform.
- Deliver customer service excellence to the community and facility users by maintaining a high level of knowledge of all services and programs associated with the facilities.

**About**you**

**We are looking for someone with**:

- Proven experience in delivering exceptional customer service.
- Ability to work independently with mínimal supervision
- Flexibility to work a 7-day rotating roster across multiple facilities.
- Paid NSW Working with Children Check Clearance
- Previous experience working in a busy customer-based environment
- Cash handling experience and/or operation of Point-of-Sale System
- Experience working independently and within a team environment
- Efficient at using online based platforms for transactions and customer management
- AUSTSWIM or Swim Australia Teacher qualifications **_(Desirable) _**:

- Pool Lifeguard Certificate **_(Desirable) _**:

- Current Australian First Aid (Level 2) and current CPR Certificate **_(Desirable) _**:

- Fitness Qualifications **_(Desirable)
- **

**What’s on offer**

Casual Opportunities

We are offering an attractive hourly rate of $33.19 plus 25% casual loading.

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**

Applications close **9pm Thursday 18**th**September 2025**and will not be accepted through any other medium.

**Important additional information**

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

  • Customer Experience Officer

    4 days ago

    Parramatta Park, Queensland, Australia City of Parramatta Full time $56,700 - $68,700 per year

    At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and...

  • Customer Experience Officer

    4 weeks ago

    City of Parramatta Council, Australia City of Parramatta Full time

    OverviewJoin to apply for the Customer Experience Officer role at City of Parramatta.Get AI-powered advice on this job and more exclusive features.At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen...

  • Disciplinary Officer

    7 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $220,000 per year

    Disciplinary Officer(Building Operations - Legal Operations)Building Commission NSWGrade: Clerk Grade 5/6Location: Parramatta 4PSQ (Hybrid)Term: Multiple temporary opportunities until 30 June 2026This is an opportunity for a candidate with a background in law who is keen to develop their career in complex determinations of fact and law and regulatory...

  • Manager Complex Customer Communications

    8 hours ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Customer Experience Representative

    1 week ago

    Parramatta, New South Wales, Australia Sydney Water Full time $60,000 - $90,000 per year

    About the Role As a Customer Experience Representative for Sydney Water, you'll be the first point of contact for our customers, managing inbound calls on our Hub faults line. Your goal is to deliver first-call resolution, providing clear, timely information and ensuring customers understand the next steps to resolve their issues. You'll take accurate notes...

  • Project Support Officer

    2 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $134,000 per year

    Project Support OfficerLicensing and Accreditation, Building Commission NSWGrade: Clerk Grade 3/4Location: Parramatta 2 days a week required, other locations may be consideredTerm: OngoingApplications Close: Thursday, 04 September :59am)This is an exciting opportunity to become a Project Support Officer in the Licensing & Accreditation Business Strategic...

  • Customer Experience Representative

    3 weeks ago

    Parramatta Park, Queensland, Australia Link Wentworth Full time

    About the RoleFull Time position (35 hours/week)Contract until September 2026Offices based in PenrithThe Customer Experience Representative (CER) is responsible for providing best practice customer service primarily via inbound calls and email correspondence made to the Customer Experience Team, within a high-volume environment.Key areas of responsibility...

  • Customer Support Officer

    4 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $300 - 410 p/d + super - 1 month Contract - Parramatta / Hybrid **Customer Support Officer | 1 month Contract | $455.10 p/d Inc. Super** - **$300 - 410 p/d + super**: - **1 month Contract**: - **Parramatta / Hybrid** **About the Company** Join a NSW large government organisation as a Processing Support Officer. This position has a hybrid work...

  • Library Customer Experience Manager

    12 hours ago

    Parramatta, Australia Parramatta City Council Full time

    **About the role** As the Library Customer Experience Manager, you will be responsible for leading the delivery of day-to-day high quality customer focused library services and programs through the Branch Network and will ensure every interaction is an opportunity to build positive connections between customers and the City of Parramatta. Key...

  • Customer Service Officer

    7 days ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ - Location: Parramatta, NSW, AU, 2150 - Req ID: 73748 **Customer Service Officer** **Location - Western Sydney & Nepean Blue Mountains Districts** **Talent Pool** **73,522.00 - 79,931.00 PLUS Super** **Your role** The Customer Service Officer (CSO) places an integral role in providing front line services to the community from a...