Customer Experience Officer

2 days ago

Parramatta, Australia Parramatta City Council Full time

Join us on Parramatta’s positive transformation journey by supporting the operations of Council’s community aquatic and wellness facility - The Parramatta Aquatic Centre (The PAC).

The Customer Experience Officer is responsible for facilitating membership sales, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council’s aquatic and wellness facilities.

Key Responsibilities:

- Promote the centre activities and benefits to all enquiries, leads and prospects.
- Administer facility transactions, undertake financial reconciliation and shift reports. Actively maintain the Customer Record Management platform, including guiding customers in the efficient use of the platform.
- Deliver customer service excellence to the community and facility users by maintaining a high level of knowledge of all services and programs associated with the facilities.

**About**you**

**We are looking for someone with**:

- Proven experience in delivering exceptional customer service.
- Ability to work independently with mínimal supervision
- Flexibility to work a 7-day rotating roster across multiple facilities.
- Paid NSW Working with Children Check Clearance
- Previous experience working in a busy customer-based environment
- Cash handling experience and/or operation of Point-of-Sale System
- Experience working independently and within a team environment
- Efficient at using online based platforms for transactions and customer management
- AUSTSWIM or Swim Australia Teacher qualifications **_(Desirable) _**:

- Pool Lifeguard Certificate **_(Desirable) _**:

- Current Australian First Aid (Level 2) and current CPR Certificate **_(Desirable) _**:

- Fitness Qualifications **_(Desirable)
- **

**What’s on offer**

Casual Opportunities

We are offering an attractive hourly rate of $33.19 plus 25% casual loading.

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**

Applications close **9pm Thursday 18**th**September 2025**and will not be accepted through any other medium.

**Important additional information**

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

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