Strategic Account Manager

**JOB DESCRIPTION**

**About Us**
Team Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea network, providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Team Global Express is led by Christine Holgate, Group CEO, and backed by Allegro Funds, Australia’s most awarded transformation and turnaround private equity firm.

**About the Role**
As a Strategic Account Manager (SAM), you will be responsible for actively leading Global Express’s key strategic account(s) and/or a bespoke portfolio of strategic accounts. The overarching goal is to maximise TGE’s profile, share of wallet and ultimately build customer loyalty such that retention and expansion is optimised.

You will form part of a Strategic Accounts team reporting to a Head of Strategic Accounts. You will be responsible for developing, expanding and solidifying long-term relationships with each customer that enable key business retention and expansion across the customer footprint and network. This will be an enterprise-wide responsibility, spanning all BUs in the active representation and solutioning to partner effectively.

**Primary Duties & Responsibilities**
- Develop, implement and review the customers’ growth and sales strategy.
- Build, sustain & expand executive-level relationships and contacts within the customer(s), beyond operational/procurement.
- Driving sustainable growth: by seeking expansion of currents services and/or identification of cross-sell solutioning from incremental BUs.
- Actively identifying key customer(s) strategic imperatives and where / how GE can unlock and position for new business development opportunities.
- Maintain the customers’ sales & revenue forecast, ensuring all existing and new opportunities are appropriately reported in CRM, reviewed and progressed within target timeframes.
- Actively champion internally for the customer(s) at executive and operational levels in identifying and developing innovative solutioning for how we can better solve customer’s problems.
- Lead in the pursuit for a seamless customer experience, by engaging with senior internal stakeholders to remove barriers or challenges in the ‘ease of doing business with GE’ in all aspects including accounts and customer service, as well service delivery & fulfilment.
- Oversee key strategic, financial & operational reporting processes between TGE and the customer.
- Robust understanding of customers’ financial performance and trends in TGE across costs, pricing, and margins.
- Active awareness and access to key customers’ industry/vertical including keynote trends, initiatives, innovations, governance/compliance aspects that have potential to impact TGE future growth planning.

**About You**

Are you a proactive, tenacious and driven sales professional within the logistics arena that is looking for a new challenge? Perhaps you have a wealth of experience within Mining & Resources and you have been looking for an opportunity to use your sales skills in logistics? This could be the perfect role for you As a resilient self-starter you will have a passion for customers, hitting targets and a willingness to put in the hard work. If you have an open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude this will set you apart.

**Qualifications & Experience**:

- Extensive sales proposal and sales presentations skills & capabilities.
- Strong relationship building experience from C-Suite down skills.
- Experience developing strategies to retain and grow a customer portfolio.
- Strong track record to meet and exceed sales targets.
- Demonstrated commercial acumen including customer and opportunity planning, and revenue forecasting.
- Demonstrated contract negotiation skills.
- Knowledge of key and strategic market segments and displaying thought leadership.
- Sales discipline knowledge including sales techniques, aligning sales strategy to buyer behaviour, account planning and portfolio management and reporting.
- Knowledge of solutions, products, services, new and possible technology offerings, industry players and latest developments in digital ecommerce.
- Be a collaborative consensus builder who develops strong evidence-based ideas while being open to thoughtful counsel and advice.
- High level interpersonal skills, and strong written and verbal communications.

**Additional Information**

Team Global Express is committed to a culture of care for the health, safety, and wellbeing of our people. Importantly, you'll receive:

- Wellbeing services and mental health support
- Up to 14 weeks paid primary carer’s parental leave
- Superannuation for un