Account Manager

3 weeks ago

Perth, Australia Logistics Pty Full time

At the heart of our service offering are our people and our promise to deliver a better logistics experience. efm Logistics is the largest 4PL provider in Australia & NZ, offering more than just shipping. We design, build, manage, and provide integrated, optimized supply chain solutions.

Due to our successful growth, we are seeking a solution-focused, curious, and analytical Account Manager to join our Service Delivery Team in Perth.

As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide insights and expertise to navigate the complexities of the logistics environment and solve problems quickly.

To learn more about the role from one of our Account Managers, watch this video - https://www.youtube.com/watch?v=expJCS7Uv4I

Your responsibilities will include:

- Determining customer needs to deliver customer-centric and solution-driven outcomes.
- Maintaining strong relationships at multiple stakeholder levels both internally and externally.
- Collaborating closely with customers to ensure project goals & timelines are met, service levels are maintained, and annual NPS scores are achieved.
- Leading solution and contract negotiations with assigned customers to facilitate portfolio goals and maintain customer retention.
- Developing and managing key account plans and continuous improvement initiatives aligned with corporate objectives.
- Leading the development of reports and conducting on-site client visits weekly, monthly, and quarterly to focus on tactical and strategic KPIs.
- Managing administrative functions for assigned accounts, including CRM management and general administration to enhance portfolio results.

We are looking for:

- Previous experience in an Account Manager role, ideally within Supply Chain, Logistics Management, or similar service industries.
- Excellent prioritization and organizational skills.
- Exceptional communication skills, both written and verbal.
- A proactive approach to supporting customers at all levels.
- A data-driven mindset with strong commercial acumen and strategic thinking, including proficiency in MS Excel.
- An entrepreneurial attitude demonstrating initiative and ownership.

Why join efm Logistics?

- Competitive remuneration with uncapped earning potential.
- Ongoing professional development and career growth opportunities.
- A dynamic, empowering culture that encourages continuous improvement.
- Opportunity to work with industry leaders and a diverse customer base.
- Modern office environment with necessary tools provided.
- Team-building activities and company functions to foster connection.
- Partnership with charities, offering volunteering opportunities to make a positive impact locally and internationally.

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