Product Specialist

1 week ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**About the role**

We are on the hunt for an experienced Product Specialist to join our team in this newly created, permanent position. This is a key support role within the Customer Portfolios division (which is an excellent place to build your Product career) in the PHI (Private Health Insurance) and Financial Products team. The team are also a part of the 4 day work week trial happening here at Medibank.

Reporting to the Product Manager, the role will support with the ongoing management, product and proposition development, product delivery and implementation, contribution to market share growth and profitability of Medibank and ahm’s Pet insurance portfolio. The role will also help Product Managers to manage other portfolio’s within Financial Products such as car and home insurance. It’s a great opportunity to gain exposure to a range of Products as you work across the different teams.

This brand new role will offer you a huge range of variety. Day to day, your responsibilities will include:

- Deciding if your day is better spent working from home or in the office - we don’t do mandatory office attendance days here at Medibank, but will need you to commit to team days and other events every now and then.
- Supporting the management of product profitability, including Pet Insurance P&L across Medibank and ahm,
- Managing portfolio revenue Portfolio sales targets
- Reporting on and presenting customer satisfaction levels including monitoring Net Promoter Score (NPS).
- Actively working with sales channels and other key stakeholders to develop plans designed to achieve sales targets for Pet Insurance
- Develop competitor and market analysis to provide insights to assist sales staff and provide recommendations on market opportunities, product design and new product opportunities.
- Manage compliance and regulatory changes/reporting on an ad-hoc and as required basis.

We take health and wellbeing very seriously here at ahm. In addition to going about your daily work we will expect you to make space to take some time out to restore and recharge - you might make time to take a walk in the park, head to a lunchtime yoga class or schedule time in to get along to your littles ones school assembly.

**Now, who are you?**

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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