Product Specialist

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
- The Decarbonisation and Customer Strategy (DCS) Team operates at the cutting edge of the retail energy transition for Commercial and Industrial customers. The team defines and executes market growth strategies and develops and manages emerging propositions in renewable energy, electric vehicle charging, batteries and Virtual Power Plants. The broader team also provides analytics and commercial support to deliver on the vision of being the decarbonisation partner of choice for Australian businesses.

As the C&I Product Specialist, you will be responsible for providing delivery and operational capability for the development and management of emerging customer propositions for Commercial and Industrial customers.

This is a 12-month fixed term position.

What you’ll be doing:
- Identifying and documenting customer and business requirements to support the development of new or enhanced C&I energy product propositions, including mapping customer journeys and business processes, and coordinating cross-functional teams to deliver new or enhanced C&I energy product propositions.-
- Maintaining system and operational processes to onboard and manage customers through the lifecycle of products in market, including identification of continuous improvement opportunities.-
- Exploring and leading the implementation of opportunities to automate processes that support the delivery and management of C&I products.-
- Developing and maintaining reporting to provide visibility of product performance and supporting the management of the customer experience.-
- Actively promoting strong relationships with key stakeholders supporting the product delivery and operations function and preparing the monthly energy insights report for C&I customers.What you’ll bring:
A customer focused mindset with experience supporting, the implementation of new product features, customer experience and/or business process within a retail energy environment. Commercial and Industrial customer experience in a sales, service, operations or product role highly regarded.-
- Experience in defining business requirements, mapping customer journeys and business processes for new product propositions and/or customer initiatives.-
- Strong data analytical skills, including the ability to manipulate and analyse data to provide insights and business recommendations; Intermediate MS-Excel skills (essential). Basic SQL data analysis and Power BI skills (desirable).-
- Strong interpersonal and communication skills (written and verbal) to leverage the capabilities of stakeholders across diverse teams to solve complex customer and business problems.-
- Tertiary qualifications in business, information systems or related discipline, and/or SAP CRM and ISU experience (desirable).#LI-AM1, #LI-Hybrid

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008

Job Family Group:
Project Management - Group