Scheduling Officers

2 fantastic opportunities to join a friendly, supportive team
- Use your multi-tasking skills to make a difference in the community
- Join an organisation with strong values, community focus & great culture

Based in Clarence Gardens this is a terrific opportunity to work as part of a team to ensure smooth delivery of ECH services.

**The roles**

Playing a vital role within the organisation, an ECH Scheduling Officer is responsible for scheduling services for clients whilst keeping up with the demands of a constantly emerging organisation. In these fast paced and highly rewarding roles, all team members delight our clients with exceptional customer service.

**_ In
- home Scheduler_**

In this role, you will work in consultation with the Senior Scheduler and the Home Service Lead, to ensure we provide an engaging and positive experience through excellent customer service and efficient scheduling practices. Shifts are rostered between 7am to 6pm, Monday to Friday.

**_ Clinical Scheduler_**

This role is more autonomous, suited to individuals with previous experience in a medical environment and requires you to be responsible for the scheduling and referral management of our Allied Health professionals, Nurses and General Practitioner. Shifts are rostered between 8am to 5pm, Monday to Friday.

**What it’s like at ECH**
- We’re proud of what we do, we’re proud of how we work together and we’re proud of the impact that ECH has on people’s lives.
- We’re future focused. We don’t stay still. We are always in search of new ways to improve the lives of older South Australians.
- Our people drive our success and how we work together is as important as what we deliver.
- Diversity is in our DNA. We seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.
- We grow our people. Everyone has the opportunity to grow, develop and build their career with ECH.
- At ECH we are integrating work and life. We are embracing technology and new ways of working which support a new level of flexibility for our people.
- Whether it be face-to-face, on-the-job or online, we love learning because we know it makes us better.

**What you’ll be doing**
- Ensure client services are scheduled in a timely manner, liaising with relevant stakeholders to ensure efficient use of resources, according to our clients needs and locations.
- Provide timely notification to clients in relation to alterations to schedules where necessary.
- Work closely with other stakeholders to ensure annual/sick/other leave is effectively managed to ensure clients are not impacted.
- Achieve results in a skilled, diverse and engaged manner that positively responds to change and deadlines.
- Performing administration and reporting activities, to ensuring compliance with regulatory and organisational requirements.

**Who we’re looking for**

Someone with the ability to multi-task and prioritise workloads, possesses exemplary customer service skills and has:

- A passion for exceptional customer service, along with a friendly and confident phone manner
- Highly developed organisational skills
- The flexibility to adapt to a constantly changing environment and a willingness to learn
- The ability to work under pressure, whilst remaining a motivated team player
- A high level of computer literacy and is comfortable with a range of software packages

But also someone who:

- Is kind, even if they’re a bit stressed out
- Likes what we do - caring for people in the community
- Is dynamic and energetic
- Is flexible and adaptable
- Loves diversity
- Will contribute their ideas and hard work to make ECH better every day.

**Click below to see the Position Descriptions**

**Clinical Scheduler - (This would suit someone with previous experience in a medical environment **)**

**In Home Scheduler - (T**his would suit someone with rostering experience)**

**You will need**
- A sound knowledge of Adelaide suburbs and their proximity to each other and/or the ability to use information technology resources to determine the most efficient travel routes for staff
- A sound understanding of administrative office systems and customer service practices.
- A demonstrated** genuine** commitment to helping older ageing people retain their independence so they can remain at home in the community

***It’d also be helpful if you had**:

- A **current **Police Check
- Experience and/or knowledge of Home Care Packages

***If you don’t, that’s ok, we can help with this.

**The salary for these positions is $49,239 - $50,249, dependant on qualifications and experience**

**More about ECH**

ECH is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $18,549 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted gym memberships).

You will be provided with full training and support including