Front Office Coordinator

2 days ago

Melbourne, Australia Aussizz Group Full time

**Reasons to work at Aussizz Group**:
**Complete Ownership**

You have complete autonomy over the work you do. You take responsibility for your work with little to no interference. You get credit for the successes and you are accountable for any lapses.

**Work with Top Talent**

Planning and following an education pathway can streamline your study plan. A Foundation course can help you reach your goals faster.

**Employee Unwind Session**

The Australian education system offers primary, secondary and tertiary education linked across the country and across the world.

**An Open Work Culture**

By studying English in Australia, you will gain a range of life skills you cannot get at home.

**Feedback Driven Culture**

'Fields of study' (also called ‘fields of education’) is a classification system used by Australian institutions to describe courses, specialisations and units of study.
- Location:

- **Melbourne**
- Type:

- **Full time**

**Position Objective**:
The front desk coordinator is the first line of contact for all clients whether virtually or in person. In terms of external stakeholders, the position is responsible for imparting correct information to an initial request regarding a product or a service and connecting the concerned party to the right department. Within the organization, the incumbent is responsible for smooth appointment processes and overlooking the general upkeep of the office.

**Roles/Responsibilities**:

- Greet everyone who enters the office ensuring a positive interaction that reflects well on the organisation
- Register walk-in clients into the organisation’s CRM system and assist them with the process if required to ensure accuracy of the data entered
- Direct clients to the appropriate consultant or department in the organisation
- Attend incoming calls, provide basic information about Aussizz products and services and ensure accurate internal call transfer when required
- Be mindful of security, essentially acting as “eyes and ears” of the facility in terms of reporting any suspicious behaviour and keeping tabs on customers’/employees’ enter and exit activities
- General clerical duties such as sorting mails, signing for packages, filing important documents, updating calendars, scheduling meetings
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Order front office supplies and keep inventory of stock
- Participate in relevant training and development activities as an effective team member

**Key Behavioural Competencies**:

- Approachable, energetic and friendly disposition
- Phone manner call waiting
- Accurate basic knowledge of products, services, departments, address etc
- Keep up to date with existing and new employees
- Maintaining Call Quality and Compliance at 100% at all times
- High calibre work ethic and customer service to be upheld at all times while performing the above tasks

**Qualifications**:

- Graduate in any discipline (essential)

**Experience**:

- A minimum of 2 years’ experience working in a client centric, fast-paced environment

**Skills**:

- Intermediate to advanced Microsoft office (Word, Excel, PowerPoint and Outlook) and Adobe skills
- Highly organized with strong attention to detail
- Strong customer service skills
- Excellent counselling skills including the ability to build rapport and make the client feel heard.

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