Aod Peer Support Coordinator

ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO

**Peer Support Coordinator Position Description**

This position description outlines the key responsibilities, duties, qualifications, and expectations for the Peer

Support Coordinator in the ResetLife program at First Step. It includes a position overview, information about

First Step, the ResetLife program and the Peer Support Coordinator role, reporting relationships, required skills

and experience, and performance criteria. This position description serves as a reference for both the Peer

Support Coordinator and ResetLife Manager to understand the scope and purpose of the position alongside First

Steps policies and procedures.

**Position Overview**

**Position Title**: Peer Support Coordinator**

**Classification**:
Health Professionals and Support

Services Award. Pay Point Level 2

**Appointment status**:
As per contract

**Authorisation**:Chief Executive Officer

**Date**:
**Reports to**: ResetLife Program Manager **Roles reporting to this one**:Nil

**Position Summary**:To actively engage as a member of First Step’s ResetLife team by providing an exceptional

service to the clients of First Step by delivering the ResetLife program using the Matrix Model.

**Key challenges**: Working within the ResetLife team can be deeply rewarding but also challenging due to the

emotional demands of supporting individuals with lived or living experience of substance use, trauma, and

mental health concerns. The role often involves working alongside complex people and balancing a fast-paced

work environment with limited resources. Additional challenges may arise from systemic pressures such as

funding constraints, administrative burdens, navigating a multidisciplinary team, working with ambiguity and

maintaining healthy work-life boundaries. To help manage these challenges, we provide access to strong

support systems, regular supervision, and ongoing professional development.

**Key internal relationships**:
ResetLife Team

Chief Operations Officer

Administration Staff

All other members of the First Step Team

**Key external relationships**:
ResetLife Communities of Practice

SHARC Peer Communities of Practice

First Step | 18 Mitford Street, St Kilda VIC 3182
ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO

**Organisation environment**

First Step is a specialist centre for integrated care - medical, mental health and substance use - with an

embedded community legal service.

Operating in inner Melbourne, we deliver over 14,000 appointments annually to more than 1,600 people. Our

team includes doctors, psychologists, nurses, peers, psychiatrists, care coordinators, lawyers and social

workers, all working together to support people with co-occurring needs including drug use.

We help clients overcome the fragmentation and red tape of traditional service systems by placing the

responsibility for coordination on the service, not the individual. This integrated model builds trust, promotes

self-agency, and supports stability and connection, allowing for incremental, whole-of-life improvements.

Recognised by the Royal Commission into Victoria’s Mental Health System and the Productivity Commission’s

Inquiry into Mental Health, First Step is a national leader in integrated, whole-of-life care.

All services are provided free of charge, from one team, in one place.

**Our Vision**

A community where people who use drugs and alcohol and people living with mental distress can live well, be

safe and be supported.

**Our Mission**

Ensure that people seeking support for alcohol and other drug use or mental distress get all the help they want

and need in a welcoming, hope-filled environment.

Provide integrated care and support, maximising each person’s self-agency, resilience and connection.

**About ResetLife**

ResetLife is a free, abstinence-based, alcohol and drug treatment program, based on the US Matrix Treatment

Model and funded by the South Eastern Melbourne Primary Health Network. Participants of the program are

required to attend 3 to 4 times per week for 16 weeks, for group psychoeducation, one-on-one counselling and

peer support and family education with their support person.

First Step | 18 Mitford Street, St Kilda VIC 3182
ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO

**About the role**

The Peer Support Coordinator will work as a valued member of a multi-disciplinary team and work alongside the

group facilitator in psychoeducation groups and family education. The Peer Support Coordinator will facilitate

in tandem with their co-worker, Senior Peer Support Coordinator, on topics in smaller groups for mature

participants and graduates of the ResetLife program.

**Skills and Qualifications**:
**Minimum Qualifications**
- Certificate IV in Mental Health Peer Work, Intentional Peer Support training; or similar.

**Skills and Experience**
- Lived Experience _
- Per