 
						Aod Peer Support Coordinator
17 hours ago
ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO
**Peer Support Coordinator Position Description**
This position description outlines the key responsibilities, duties, qualifications, and expectations for the Peer
Support Coordinator in the ResetLife program at First Step. It includes a position overview, information about
First Step, the ResetLife program and the Peer Support Coordinator role, reporting relationships, required skills
and experience, and performance criteria. This position description serves as a reference for both the Peer
Support Coordinator and ResetLife Manager to understand the scope and purpose of the position alongside First
Steps policies and procedures.
**Position Overview**
**Position Title**: Peer Support Coordinator**
**Classification**:
Health Professionals and Support
Services Award. Pay Point Level 2
**Appointment status**:
As per contract
**Authorisation**:Chief Executive Officer
**Date**:
**Reports to**: ResetLife Program Manager **Roles reporting to this one**:Nil
**Position Summary**:To actively engage as a member of First Step’s ResetLife team by providing an exceptional
service to the clients of First Step by delivering the ResetLife program using the Matrix Model.
**Key challenges**: Working within the ResetLife team can be deeply rewarding but also challenging due to the
emotional demands of supporting individuals with lived or living experience of substance use, trauma, and
mental health concerns. The role often involves working alongside complex people and balancing a fast-paced
work environment with limited resources. Additional challenges may arise from systemic pressures such as
funding constraints, administrative burdens, navigating a multidisciplinary team, working with ambiguity and
maintaining healthy work-life boundaries. To help manage these challenges, we provide access to strong
support systems, regular supervision, and ongoing professional development.
**Key internal relationships**:
ResetLife Team
Chief Operations Officer
Administration Staff
All other members of the First Step Team
**Key external relationships**:
ResetLife Communities of Practice
SHARC Peer Communities of Practice
First Step | 18 Mitford Street, St Kilda VIC 3182
ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO
**Organisation environment**
First Step is a specialist centre for integrated care - medical, mental health and substance use - with an
embedded community legal service.
Operating in inner Melbourne, we deliver over 14,000 appointments annually to more than 1,600 people. Our
team includes doctors, psychologists, nurses, peers, psychiatrists, care coordinators, lawyers and social
workers, all working together to support people with co-occurring needs including drug use.
We help clients overcome the fragmentation and red tape of traditional service systems by placing the
responsibility for coordination on the service, not the individual. This integrated model builds trust, promotes
self-agency, and supports stability and connection, allowing for incremental, whole-of-life improvements.
Recognised by the Royal Commission into Victoria’s Mental Health System and the Productivity Commission’s
Inquiry into Mental Health, First Step is a national leader in integrated, whole-of-life care.
All services are provided free of charge, from one team, in one place.
**Our Vision**
A community where people who use drugs and alcohol and people living with mental distress can live well, be
safe and be supported.
**Our Mission**
Ensure that people seeking support for alcohol and other drug use or mental distress get all the help they want
and need in a welcoming, hope-filled environment.
Provide integrated care and support, maximising each person’s self-agency, resilience and connection.
**About ResetLife**
ResetLife is a free, abstinence-based, alcohol and drug treatment program, based on the US Matrix Treatment
Model and funded by the South Eastern Melbourne Primary Health Network. Participants of the program are
required to attend 3 to 4 times per week for 16 weeks, for group psychoeducation, one-on-one counselling and
peer support and family education with their support person.
First Step | 18 Mitford Street, St Kilda VIC 3182
ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO
**About the role**
The Peer Support Coordinator will work as a valued member of a multi-disciplinary team and work alongside the
group facilitator in psychoeducation groups and family education. The Peer Support Coordinator will facilitate
in tandem with their co-worker, Senior Peer Support Coordinator, on topics in smaller groups for mature
participants and graduates of the ResetLife program.
**Skills and Qualifications**:
**Minimum Qualifications**
- Certificate IV in Mental Health Peer Work, Intentional Peer Support training; or similar.
**Skills and Experience**
- Lived Experience _
- Per
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