Client Support Officer

**Salary Packaging options available, increasing your take home pay**:

- ** Making a positive difference to the lives of the clients we care for**

**Welcome to Windana Drug and Alcohol Recovery LTD, where our mission is to help people rebuild their lives.**

We are a leading Victorian-based drug and alcohol treatment organisation. For more than 30 years, we have been helping people rebuild their lives in a safe, caring environment, supporting our clients wherever they are in the recovery process.

We have an opportunity for a Client Support Officer to join our Intake and Admissions team on a permanent part-time basis and will require someone who enjoys working onsite. This is an exciting opportunity for someone who wants to further develop their knowledge and skills in AOD to make a meaningful contribution within a purposeful organisation.

**The Role**:
The Client Support Officer provides a welcoming entry point to visitors and potential clients of the service, supporting the operations of the Intake and Admissions team for Therapeutic Community services and Withdrawal Services. This role is responsible for the coordination of all intake procedures, from initial enquiry through to support admissions staff at site.

The Intake Worker position provides high-quality customer service in a manner that is sensitive to the needs of our community. This role involves the appropriate and comprehensive screening and referral services to those accessing information about general or specific Windana Services.

**WHAT WE OFFER**
- Competitive salary, plus salary packaging to increase your take home pay
- Ongoing learning and development opportunities
- Join a fun, passionate, supportive, and inclusive team of people - who will support you at every turn
- Access our Employee Assistant Program
- Ability to transfer your long service from another NFP organisation as part of the portable long service leave scheme

**Who we're looking for**

**The person we're looking for will have**:

- Previous experience working collaboratively with clients with substance abuse issues and complicating comorbidities such as mental health, physical health, or forensic issues
- Demonstrated experience in working with people with complex needs, including alcohol and other drug issues, mental health and diversity
- Cert IV of Alcohol and other drug studies
- Completion of certificate IV or Diploma in a related field

For a full list of the position responsibilities, please download the position description.

Windana seeks to be an inclusive and diverse employer. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged to apply.

**The program**

**Windana, Central Intake.**

The role of central intake is to provide a single access point for persons seeking to access the AOD withdrawal support and Rehabilitation Services that Windana provides.

Windana acknowledges that service navigation support plays a key part in people receiving assistance. The central intake teams role is to help people understand our the differing services within Windana, the processes required to access them and provide support to enable access.

**Our values**
- We are one connected community.
- We are driven by hope.
- We build collaboration through open and honest relationships.
- We pursue learning and growth.
- We are curious and courageous to drive change.
- We are committed to caring without judgement

**Additional requirements**

Please be advised that Windana adheres to Government mandates in relation to COVID-19.