Is&t Field Technician

**Introduction**:
**About MPK**:
Re-energised. The kind of thinking the world is demanding to transition to a new energy future. This requires the dynamic attitude that MPK is known for delivering. Whether it’s upstream LNG development and servicing, fluid transportation, or renewables, in the essential energy, water and natural resources sectors, we’re here to use our proven ingenuity to redefine the challenge and innovate solutions that solve problems and deliver high quality outcomes.
You need only look at our long term partnerships and outcomes with major industry leaders to see how we have successfully realised their vision.
With the world's growing demand for increased energy supply, MPK are there to provide essential infrastructure services and solutions. We offer three primary, but interconnected, divisions to clients - Infrastructure, Services and Solutions.
MPK. Right solutions. Right people. Right for the future.
**Our Values**:
**Care**: We are genuine and fair and have high expectations of ourselves. We are like family. We pull our weight and watch each other’s backs. We care for our people because our people are who we are.
**Solve**: We understand our client needs because we collaborate. We align with clients to pursue efficiency and safety and, as partners, anticipate challenges and adapt. We embrace technology to deliver the solutions our clients need.
**Deliver**: Our focus in delivering value to our clients is paramount and is the cornerstone of our commercial relationships.
**Description**:
**About the Role**:
MPK is seeking a Field Technician to join our Information, Systems and Technology (IS&T) Team based out of the Brisbane Support Office. Reporting to the Group Manager - IS&T, the Field Technician will be a frontline member of the IS&T Team, providing face to face and remote support for desktop, mobile, infrastructure and systems.
This role will involve travel to remote sites to provide assistance and support across the organisation.
**Main duties outlined below**:
Serve as a level 2 escalation point for the Service Desk team, providing assistance to troubleshoot and resolve issues with desktop computing, infrastructure and systems
Issue and retrieve IS&T equipment to and from staff as required
Assist with procurement responsibilities as required, including updating ERP systems and maintaining accurate data of stock levels, locations and recharge assignments
Travel to remote sites to provide local support and troubleshooting, site mobilization/demobilization, upgrades and improvements as required.
Troubleshoot and isolate network and telecommunications issues
Assist with the maintenance and management of IS&T Systems and help to find ways to improve the efficiency and automation of those systems
Support IS&T specialist roles by embarking on training path relevant to functions of interest (eg. Sharepoint, automation)
**Skills and Experiences**:
**About You**:
Tertiary qualification in Information Technology or similar relevant area of study
Industry certification in specialized Information Technology skill or similar relevant area
Experience providing Level 1 and 2 Support, preferably in a construction environment
Experiencing troubleshooting Network and server systems both locally and remotely
Experience setting up and breaking down site communication equipment
Demonstrable knowledge of compute and mobile device technologies
Understanding of network and telecommunications technologies
Understanding of the Microsoft 365 administration portal
Work effectively as part of a close-knit team
Enjoy accountability within a challenging and complex environment
Ability to work unsupervised and maintain high standards and enthusiasm
Eager to travel and work from many of our different sites
**Please note**: MPK does not accept any unsolicited resume referrals from recruitment agencies. Please do not submit any resumes or associated profiles to any MPK employees. Should we require additional recruitment assistance, our HR team will contact our preferred recruitment agencies