Senior Field Service Technician

1 day ago

Brisbane, Queensland, Australia Hills Health Full time $80,000 - $120,000 per year

Are you a skilled and solutions-focused technician ready to take the lead on complex healthcare technology installations and support?
You thrive in fast-paced environments, solving technical challenges onsite while maintaining service quality, safety compliance, and continuity standards. You're not just fixing systems—you're mentoring others, improving processes, and ensuring hospitals and healthcare facilities run smoothly with reliable Nurse Call and Patient Engagement Systems (PES).

As a Senior Field Service Technician, you'll deliver advanced onsite support, lead asset audits, and ensure accurate configuration data across critical healthcare environments. You'll be the escalation point for complex issues, support continuity testing, and play a key role in mentoring junior technicians. You'll also champion service improvements and uphold compliance with SLAs, OH&S, and operational standards.

This is a fantastic opportunity for a proactive and technically capable professional who thrives on autonomy, collaboration, and making a real impact in healthcare technology.

Key Responsibilities

  • Perform advanced installations, break-fix, and integration of Nurse Call and PES systems
  • Lead onsite troubleshooting and complex service escalations
  • Conduct asset audits and ensure CMDB and asset registers are accurate
  • Capture and document configuration data onsite
  • Mentor Field Service Technicians and build team capability
  • Report OH&S incidents, site risks, and continuity gaps
  • Provide compliance evidence for OH&S, SLA/MSA, and operational audits
  • Champion continuous improvement across field service delivery
  • Support continuity testing and project handovers

Key Competencies

  • Systems Installation & Support – Deliver advanced field work aligned with SLAs
  • Incident & Problem Management – Resolve complex issues and flag systemic risks
  • Configuration & Asset Management – Maintain accurate onsite data
  • Safety & Compliance – Ensure OH&S standards and audit readiness
  • Mentoring & Leadership – Guide and support junior technicians
  • Customer Communication – Build trust through professionalism and reliability

Qualifications And Certifications

  • Certificate or Diploma in Electrical/IT trades or equivalent experience
  • Electrical License and/or Cabling License (mandatory)
  • OH&S Induction Card and Working with Children Check (mandatory)
  • ITIL Foundation certification (desirable)

Please note: All employees are required to have a clear and current police check.

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