Sales Manager

Don’t miss this fabulous opportunity to join Lotte Duty Free as a Sales Manager to support and lead our amazing team at Brisbane International Airport

The Sales Manager will assist the GM -Sales & Operations in the effective and efficient running of the daily operations of the business. To create sales and GP through effective management of sale team members and business operations.

**Key responsibilities will include but not limited to**:

- Maintain a strong focus on the business and understand the sales trends and sales forecasts.
- Motivate, encourage and lead the sales team members to provide excellence in customer service and achieving sales and gross profit targets on a daily, weekly and monthly basis.
- Provide clear communication and consistent, constructive feedback on a monthly basis to all team members.
- Reinforce the selling skills and customer service programmes to ensure effective follow through.
- Ensure each location is sufficiently staffed at all times to maximise our sales opportunities.
- Authorise discounts in line with company policy and guidelines.
- Maintain a very high standard of store presentation, including visual merchandising and stock levels by encouraging the practise of good housekeeping according to Lotte standards.
- Ensure all customer service and follow-up service requirements including, customer complaints, refunds, credits and repairs are handled to the customer’s satisfaction in a most urgent and timely manner.
- Supervise the punctual opening of each location (following security procedures), and ensure that staff are ready for work. Close each store following security procedures.
- Be aware of competitor activity, including other duty free outlets and domestic stores, and put forward suggestions on ways to better grow our business.
- Be aware of Airport security emergency and health and safety procedures and ensure full and complete compliance by all team members.
- Be personally presented in accordance with Lotte Duty Free Dress Code Policy at all times and ensure all team members are the same.

**WHAT’S IN FOR YOU?**
- Generous product incentives
- Ongoing sales, product and management training offered
- Opportunity to grow with the business
- High energy and collaborative team - you’ll be surrounded by positive energy and an awesome team

**WHAT DO WE LOOK FOR?**

**Essential**:

- Demonstrable successful track record in fast paced retail operations with at least 2 years in a managerial position in a multimillion turnover business.
- Good business sense with good understanding of the business dynamics
- Experience of coaching/training people
- Ability to motivate all staff, at all levels of performance
- Highly skilled team leader who leads from the front
- Ability to be a role model for staff
- Experience of delivering exceptional customer service
- Strong knowledge/experience of retail operations
- Must be flexible with regards to working hours
- Must be proactive, hands on and have a strong sense of urgency
- Ability to manage various competing priorities and ability to assess and resolve complex problems
- Demonstrated ability to work well and effectively as part of a team
- Ability to work independently when required
- Strong interpersonal skills, including verbal and written communication
- Willing to undertake and pass the Responsible Service of Alcohol (RSA) online course

**Desirable**:

- Knowledge/experience of international brands and diverse categories of products
- Have a current Responsible Service of Alcohol (RSA) certificate and Approved Manager status
- Experience of working in a 24/7 retail operation

**ABOUT US**

Established in February 1980, Lotte Duty Free is the second largest travel retailer in the world and operates 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.

**WHAT’S NEXT?**

**_ Please note that all Lotte Duty Free employees are required to undergo a Customs and Police Clearance process._