Claims Administrator

6 days ago

Sydney, Australia ClearView Full time

**The role**:
We are seeking a Claims Administrator for to join our friendly and supportive team with great potential for career growth If you have prior industry experience in Insurance or Claims handling, we would love to hear from you.

As we're a smaller ASX listed company, we value The role offers exposure to different projects within Claims and opportunities across the business. The role will be 80% Admin focused, with 20% inbound calls.

**You will be responsible for**:

- Setting up of new claims, managing claims correspondence and telephone enquiries
- Managing Change of Ownership requests
- Filing and retrieval of files, scanning and indexing
- Assist with data for claims reporting
- Claims suspense follow-ups
- Claim payments
- Mapping of administration processes and identifying process improvement opportunities
- Claim customer service enquiries
- Ad hoc claims administration tasks
- System testing as required
- Strong administration experience (ideally within insurance related role) is preferred
- Experience in general insurance administration will be considered
- Familiarity with claims process or medical terminology is highly desirable
- Effective customer service telephone techniques; strong commitment to customer service and quality
- Ability to successfully perform in a fast-paced, multitasking environment
- Ability to adapt to change in an evolving environment
- Solid organisation, prioritisation, research and follow-up skills
- Focus on process and continual improvement
- Strong written and verbal communication skills
- Proficiency in MS Office suite

**Why us?**
- Work place flexibility - We have a hybrid working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love
- Employee Referral Program - successfully refer a friend and receive $1,000
- Meditation sessions - in person and remote (optional)
- Extended Parental Leave - 16 weeks paid Parental leave cover
- Additional Leave - We offer up to another full week of annual leave
- Volunteer Day - 2 days of paid leave to volunteer in the community per year
- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- Employee Assistance - Free and confidential counselling services to all employees and their families
- Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams

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