Claim Administrator

1 week ago

Sydney, Australia NobleOak Full time

**Closing Date**: 17/10/2025

**Job Type**:
Permanent - Full Time
**Location**:
Sydney office
**Job Category**:
Claims
Role Purpose and S ummary
The purpose of this role is to provide administration support to the NobleOak Claims team and assist in settling claims as efficiently as possible, to provide a positive experience for all claimants. This role will work closely with others in the team to manage the portfolio, build highly engaged relationships with claimants, stakeholders and reinsurers.
**Job Description**:
Key Accountabilities & Responsibilities
Stakeholder Management - Build rapport with claimants through understanding their needs and use the rapport to positively influence the outcome of the claim.
Claims Administration - Creating new claims files (electronically and hard copy) and checking claims information on the policy administration system.
Customer Service - Attending to claimant enquires both verbally and written in a timely manner and provide support to the claimant to complete necessary paperwork and request additional information as required.
Claim Processing - Identify eligibility and type of claims and issue appropriate paperwork to claimant.
Communication - Maintain regular communication with Claimants and other key stakeholders.
Payment Processing - Allocating and processing payments in consultation with Finance Team and ensuring all claims transactions are added to the policy administration system.
Compliance and Efficiencies - Ensure all work is processed within SLA and other key metrics.
Delivery Focus - Strive to exceed all metrics and KPIs while providing excellent consistent customer service.
Culture Champion - Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic. Our values and culture are outlined on the back page is this document.
Desired Skills and Experience
Capabilities
Advanced skills in managing information in a professional business environment.
Demonstrated high standards of team work, including contributing to meeting deadlines in a busy work environment.
Well-developed interpersonal, communication, analytical, and self-management skills.
Demonstrated ability to deal with confidential information.
Demonstrated ability to positively interact with a range of internal and external stakeholders and represent the organisation in a professional manner.
Strong attention to detail with highly accurate word processing, spreadsheets and data entry skills.
Strong customer service skills.
Initiative and good judgment to be proactive and determine priorities.
Ability to multi-task, prioritize and to be flexible to adapt to changing demands, volumes and schedules.
Experience & Qualifications
Previous experience in processing insurance claims and management of insurance data.
Knowledge of Life Insurance Products including Income Protection, Trauma and TPD.
Completion of a Medical Terminology course would be highly regarded.

  • Claims Administrator

    2 days ago

    Sydney, Australia Claim Central Full time

    **Do you have contact centre/customer service experience?**: - ** Fixed Term Contract - 3 Months with the potential for extension!**: - ** Enjoy a range of wellbeing initiatives like onsite gym, a relaxation ‘Zen Room’, fresh fruit, free parking, flexible working arrangements & more!** Claim Central is a rapidly expanding Insurance technology, data...

  • Claims Administrator

    1 week ago

    Sydney, New South Wales, Australia Claim Central Full time

    **Do you have contact centre/customer service experience?**:- ** Fixed Term Contract - 3 Months with the potential for extension**:- ** Enjoy a range of wellbeing initiatives like onsite gym, a relaxation 'Zen Room', fresh fruit, free parking, flexible working arrangements & more**Claim Central is a rapidly expanding Insurance technology, data insights and...

  • Claims Consultant

    2 weeks ago

    Sydney, Australia Claim Central Full time

    **Do you have experience working in General Insurance?**: - ** Remote work opportunity**: - ** Enjoy a range of wellbeing initiatives like onsite gym, a relaxation ‘Zen Room’, fresh fruit, free parking, flexible working arrangements & more!** **Working at Claim Central** We understand that vital to any organisation are its people. That is why we...

  • Claims Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Claim Central Full time

    **Do you have experience working in General Insurance?**:- ** Remote work opportunity**:- ** Enjoy a range of wellbeing initiatives like onsite gym, a relaxation 'Zen Room', fresh fruit, free parking, flexible working arrangements & more****Working at Claim Central**We understand that vital to any organisation are its people. That is why we pride ourselves...

  • Claims Administration

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Temp ongoing position - long term opportunities- Claims support role - support the wider team but no claims expereince required- State of the art offices in the heart of North Sydney**The Company**Our client is a global financial services & insurance provider with a stellar reputation in the market. They are seeking a professional Claims Administrator to...

  • Claims Administrator

    6 days ago

    Sydney, Australia ClearView Wealth Full time

    Claims Administrator **The role**: We are seeking a Claims Administrator for to join our friendly and supportive team with great potential for career growth! If you have prior industry experience in Insurance or Claims handling, we would love to hear from you. As we're a smaller ASX listed company, we value The role offers exposure to different projects...

  • Claims Administrator

    1 week ago

    Sydney, Australia ClearView Full time

    **The role**: We are seeking a Claims Administrator for to join our friendly and supportive team with great potential for career growth! If you have prior industry experience in Insurance or Claims handling, we would love to hear from you. As we're a smaller ASX listed company, we value The role offers exposure to different projects within Claims and...

  • Claims Administrator

    2 days ago

    North Sydney, Australia Kennedy Reid Full time

    Claims support role - support the wider team but no claims expereince required - State of the art offices in the heart of North Sydney with work from home - Temp Ongoing role - long term opportunities **The Company** Our client is a global financial services & insurance provider with a stellar reputation in the market. They are seeking a professional Claims...

  • Claims Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Aia Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a...

  • Claims Administration

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Temp ongoing role- CBD location - 5 days in office- Claims support role - support the wider team but no claims expereince required**The Company**Our client is an established commercial and travel Insurance provider, looking for a Claims Administrator to join their expanding team.**The Role**- Assisting Claims team in providing best possible customer service-...