Claims Administrator

6 days ago

Sydney, Australia NRMA Motoring & Services Full time

**About SIXT Australia**:
SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That’s why we’re committed to providing a safe and healthy environment and employee perks to support this commitment.

SIXT Australia is seeking a permanent **Full Time Claims Administrator** to join the team at **Sydney/Barrack Place**.

**Your Opportunity**:
The purpose of the role is to be a key administrative support to the claims team as well as the first point of contact when obtaining claims documents for lodgment, customer enquiries as well as processing invoices.
- Ensure all claims documents are received in conjunction to the standard operating procedure.
- Ensure claims are lodged into our claims system
- Respond to correspondence received from customers, third parties and insurers
- Respond to customers telephone enquiries and answer queries
- Process and review invoices for payment
- Ensure accurate data is recorded in claims system
- Review accident claims and determine liability in preparation to claim lodgement
- Allocate claim files to team members
- Assist with reception duties, if required
- Build relationships with operations staff as well as stake holders
- Manage a dispute resolution if required
- Provide support to contact centre manager & team leader with updates on claims lodgement trends and activity
- Assist with end of month reporting and accruals

**About you**:

- Minimum 2 years previous Administration experience is essential

**Employee Benefits**:
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- “ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends
- Discounts on all NRMA Insurances, group products and free roadside assistance
- Accommodation discounts and VIP extras to the NRMA Award winning Tasmanian Lodges, Hotel and NRMA Holidays Parks and Resorts
- Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
- Staff car parking available
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Employee Referral Program where you may be eligible for a $1,000 referral bonus fee
- Great team environment with full on-the-job training and support to help your achieve your goals and reach your potential

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