Functional Consultant

1 week ago


Sydney, Australia Service NSW Full time

**Functional Consultant-**Salesforce**SNSW Grade 7/8**Location - Haymarket,**Parramatta** or Gosford**1 x**Maternity Backfill for 12 months**

**About the Role**:
As a Salesforce Functional Consultant, you will drive process improvements by analysing business needs and delivering scalable Salesforce solutions. You will work with stakeholders to define requirements, support platform enhancements, manage data quality, and oversee release management, ensuring a secure, efficient, and integrated Salesforce environment.

**Key responsibilities**:
- Analyse business processes and recommend Salesforce solutions that improve efficiency and customer engagement.- Conduct gap analysis and define user stories, process flows, and functional specifications.- Elicit, analyse, and document business needs by developing EPICS and Stories that clearly define requirements and their implementation within Salesforce.- Collaborate with Salesforce developers, architects, and administrators to design and implement system improvements.- Support system testing, create, conduct and manage User Acceptance Testing, and training efforts to ensure successful deployment.- Managing Salesforce data models, data acquisition, and data quality across integrated platforms.- Ensuring the security, scalability, and operational efficiency of the Salesforce environment.- Overseeing release management and ensure controlled, efficient platform updates.- Providing quality customer service to internal stakeholders and ensure smooth business operations.-
- Support system testing, create, conduct and manage User Acceptance Testing, and training efforts to ensure successful deployment.

**Your skills and experience**:
- A background in business analysis with proven experience in facilitating requirements gathering workshops- Excellent communications skills to liaise with all levels of stakeholders regarding Salesforce capabilities- Salesforce certifications are highly regarded.- At least 2+ years' experience in a similar functional consultant role.- Sound technical knowledge and understanding of the Salesforce platform- Problem solver to help propose enterprise-wide solutions

**Your technical skills**:
- Strong knowledge of Salesforce administration, customisation, automation, and integration.- Demonstrated experience with Salesforce Service Cloud, ideally with Public Sector Solutions (PSS).

**About Our Team**:

- Join our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

**What We Offer**:
- Competitive salary package- Flexible working arrangements- Professional development opportunities- Access to latest DevOps tools and technologies- Collaborative and innovative environment- Make a meaningful impact on NSW digital services- Career progression pathways

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required.

Salary Service NSW Grade 7/8, with the base salary for this role starting at $105986 base plus superannuation

**Closing Date: Friday 11th July 2025 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process



  • Sydney, Australia Interpro People Full time

    **Functional Consultant**: - Location: - Sydney- Discipline: - Cloud Apps- Job type: - Permanent- Salary: - $140000 to $180000- Contact name: - Lucas Nolan- Job ref: - 466839- Published: - 28 minutes agoSalesforce Functional Consultant - Join our High-Growth Company! Are you passionate about Salesforce and have a proven track record of delivering successful...


  • Sydney, Australia Aptitude Software Full time

    **The key responsibilities are**: - As a Functional Consultant, you may be asked to support either Delivery or Assure services for clients. You may have project responsibilities for configuring Aptitude Software’s (‘Aptitude’) products or you may be responsible for providing high-quality support of clients’ configured production solutions - You will...


  • Sydney, New South Wales, Australia Peoplebank Full time

    Join to apply for the Success Factors Functional Consultant role at Peoplebank4 days ago Be among the first 25 applicants Join to apply for the Success Factors Functional Consultant role at Peoplebank Initial 12 month contract Location: Macquarie Park Experience in SAP EC required Our client is looking for SAP Success Factors Functional Consultant for a...


  • Sydney, New South Wales, Australia Peoplebank Full time

    Join to apply for the Success Factors Functional Consultant role at Peoplebank 4 days ago Be among the first 25 applicants Join to apply for the Success Factors Functional Consultant role at Peoplebank Initial 12 month contract Location: Macquarie Park Experience in SAP EC required Our client is looking for SAP Success Factors Functional Consultant for...


  • Sydney, New South Wales, Australia BMP Technologies Full time

    Get AI-powered advice on this job and more exclusive features.BMP Technologies is a global IT services and consulting company, providing solutions across application and technology modernization, cloud enablement, data management, automation, CRM consulting, mobile application development, technical support, and staffing services. Headquartered in Sydney,...


  • Sydney, New South Wales, Australia BMP Technologies Full time

    Get AI-powered advice on this job and more exclusive features.BMP Technologies is a global IT services and consulting company, providing solutions across application and technology modernization, cloud enablement, data management, automation, CRM consulting, mobile application development, technical support, and staffing services. Headquartered in Sydney,...


  • Sydney, New South Wales, Australia CareCone Group Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CareCone GroupTalent Acquisition Consultant @APAC Carecone AustraliaTitle: Salesforce Functional ConsultantLocation: SydneyPermanent Role.Position Summary:The Salesforce Functional Consultant will be responsible for...


  • Sydney, New South Wales, Australia CareCone Group Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CareCone GroupTalent Acquisition Consultant @APAC Carecone AustraliaTitle: Salesforce Functional ConsultantLocation: SydneyPermanent Role.Position Summary:The Salesforce Functional Consultant will be responsible for...


  • Sydney, New South Wales, Australia Peoplebank Full time

    Join to apply for the SuccessFactors Functional Consultant role at Peoplebank4 days ago Be among the first 25 applicantsJoin to apply for the SuccessFactors Functional Consultant role at PeoplebankInitial 12 month contractLocation: Macquarie ParkExperience in SAP EC requiredOur client is looking for SAP SuccessFactors Functional Consultant for a contract...


  • Sydney, New South Wales, Australia Peoplebank Full time

    Join to apply for the SuccessFactors Functional Consultant role at Peoplebank4 days ago Be among the first 25 applicantsJoin to apply for the SuccessFactors Functional Consultant role at PeoplebankInitial 12 month contractLocation: Macquarie ParkExperience in SAP EC requiredOur client is looking for SAP SuccessFactors Functional Consultant for a contract...