Customer Service Representative

2 weeks ago


Alexandria, Australia Accident Direct Australia Full time

Join Our Team Customer Service Representatives Wanted

Are you passionate about helping others during challenging times? Do you thrive in a fast-paced environment where every day brings new opportunities to make a difference? If so, we want you to join our team at [Company Name], a leading accident claim company dedicated to providing exceptional service to our clients.

Position: Customer Service Representative

Location: Alexandria

Full-time/Part-time:Part-time

What You'll Do:

- Provide compassionate and professional assistance to clients filing accident claims.
- Guide clients through the claims process, answering questions and addressing concerns.
- Collaborate with our team to ensure timely resolution and customer satisfaction.
- Maintain accurate records and documentation of client interactions.

What We're Looking For:

- Excellent communication skills, both verbal and written.
- Empathetic and patient demeanor, with a genuine desire to help others.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a dynamic work environment.
- Previous customer service experience preferred but not required.

Why Join Us:

- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Supportive team environment with opportunities for growth.
- Make a meaningful impact by assisting clients during challenging times.
- Be part of a company committed to excellence and integrity in everything we do.

**Job Type**: Part-time

**Salary**: $44,601.66 - $69,396.06 per year

Expected hours: 16 per week

**Benefits**:

- Employee discount
- Profit sharing

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person



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