Aps6 Service Designer

3 days ago


Canberra, Australia Australian Government Full time

Ongoing
- $95,282 to $107,136 + 15.4% employer superannuation contribution
- Canberra-based role

**Applications close on Monday, 04 November 2024 at 11:59pm ADST.**

**The opportunity**
The APO issues passports to Australian citizens, both in Australia and overseas, under the Australian Passports Act 2005, related laws, and the Convention on International Civil Aviation. We also issue other types of travel documents, for example, Convention Travel Documents, to eligible non-citizens living in Australia. Within Australia, APO staff are also authorised to provide Notarial services such as the issuing of Certificates of no Impediment to Marriage (CNI) and legalisations of documents (Apostilles and Authentications).

The Passports Modernisation and Identity Section (PSM) is responsible for Identity Policy and delivery of the Passport Modernisation agenda. PSM works with APO business, service delivery partners and stakeholders to maintain identity integrity and improve the way APO deliver Australian Passports to the Australian public.

We work with internal and external stakeholders to:

- define the vision for a modernised passport service
- reduce manual processes from our workflows
- provide procedural and policy identity support
- represent APO in internal and external identity and integrity-related forums

The APO is seeking to expand the service design team as part of the modernisation program. The Service Designer will support and guide the research, prototype and testing of service designs.

This recruitment process will be used to fill current vacancies as well as vacancies which may arise over the coming 18 months.

Please review the applicant information on key duties and required capabilities.

Applicant Information Pack - Word

Opens in new window

Applicant Information Pack - PDF

Opens in new window

Frequently Asked Questions - Word

Opens in new window

Frequently Asked Questions - PDF

Opens in new window

Our Culture Our Capabilities - Word

Opens in new window

Our Culture Our Capabilities - PDF

Opens in new window



  • Canberra, Australia HAYS Full time

    A Service Designer (APS6) role for a Government agency working on a new project defining digital standards! **Your new company** You will join a leading agency based in Canberra CBD, where the work has direct impact on the landscape in Federal Government. As a result of recent shifts in the market, a new project team is being created to address these...


  • Canberra, Australia Talent International Full time

    australia australian capital territory contract au$72 - au$80 per hour + super- **APS6 Service Management Officer - Federal Government role**: - **Contract Term: Initial 12 Months contract + possible extension.**: - **Deakin Office location with flexible working option available** **About the Role** The APS6 IT Service Management Officer will provide...

  • aps6 policy officer

    2 weeks ago


    canberra, Australia Randstad Full time

    APS6 Policy Officer Are you a strategic and analytical professional with a passion for public policy? We are looking for a dedicated Policy and Reform Officer to join one of our clients' dedicated team. This is a chance to play a key role in the design and implementation of regulatory policy and reform, contributing to meaningful outcomes for the...


  • Canberra, Australia Hudson Australia Full time

    Fantastic labour hire, non-ongoing (or S26) opportunities within a very unique and interesting section! You will build relationships with Commonwealth and Local Council whilst working with a very appreciative and friendly team by your side! **APS5, APS6 and El1 levels** City location **APS5, APS6 and El1 levels** A large city based Government Department...

  • Historian - Aps6

    1 week ago


    Canberra, Australia Hudson Australia Full time

    **APS6 Historian - 9-Month Contract** **Federal Government Opportunity** This Federal Government Department is seeking an experienced and qualified APS6 Historian to fill a 9-month contract. This is an exciting opportunity to contribute to the development of historical and commemorative resources that enhance public awareness of Australia's military...


  • Canberra, Australia HAYS Full time

    APS6 opportunity in Federal Government **Your new company** This large Federal Government department are looking to engage with a APS6 Finance officer **Your new role** Based in the city you will be working within a small team that sits within treasury. Accounts payable, accounts receivable, draw downs, CBMS receipts, journals, bank reconciliations and...


  • Canberra, Australia Hudson Australia Full time

    Initial 6 month contract with strong potential for a long term engagement! One of Hudson's key Government clients is looking for an experienced, high performing APS6 Divisional Coordinator. You will be working within a Branch responsible for providing strategic policy advice and delivering programs that support the delivery of communications services to all...


  • Canberra, Australia Talent International Full time

    australia australian capital territory contract super- **APS6 Compliance Policy Officer role within a Federal Government Agency**: - **12 Months initial contract with possible extension**: - **Deakin Location with flexible working arrangement** Our client is seeking for an **APS6 Compliance Policy Officer** to join the Compliance Program Branch. **About...


  • Canberra, Australia HAYS Full time

    12-month contract on offer for experienced ITSM professional **Your new company** is seeking to engage a skilled and experienced IT Service Management professional to join its Service Management Office on an initial 12-month contract. The Service Management Office is responsible for delivering IT Service Management practices such as Release Management,...


  • Canberra, Australia Department of Foreign Affairs and Trade Full time

    _Are you enthusiastic about creating exceptional user experiences? Join our dynamic team at the Australian Passport Office (APO) and help shape the future of passport services. As a Service designer, you will play a crucial role in modernising our processes and delivering innovative solutions that meet the needs of our customers._ - You will collaborate...