Customer Service Representative

3 days ago


Balcatta, Australia Waterco Limited Full time

Key responsibilities include:

- Service customers both over the phone and trade (walk-in) counter
- Working efficiently to accurately enter information into the system.
- Supporting the sales team by preparing quotes and tracking leads
- Promoting the company’s products and services
- Handling customer enquires pleasantly and professionally
- Ability to assist other departments where necessary

As we're working in a small team, you may be assigned ad-hoc duties to help with warranty or in the warehouse, from time to time.

About you:

- A demonstrated capability to learn new skills in a fast-paced environment
- Exceptional customer service focus
- Excellent communication and interpersonal skills including positive phone manner
- High attention to detail and solid organisation skills
- Positive attitude and strong work ethic
- Ability to identify, then optimise sales opportunities.
- Good time management skills
- Ability to work autonomously and as part of a team.

Perks & Benefits
- Competitive Salary
- Free onsite parking
- Stable work
- Great team culture
- Full training provided on products and services
- Ongoing training and development

Swimming Pool/ Water Treatment industry experience and/or product knowledge would be advantageous but not essential (on the job training provided). A strong technical aptitude would also be an advantage.

About Us:
Waterco is a world class manufacturer and supplier of equipment and chemicals for the Swimming Pool and Water Treatment industries. Over the past 40 years we have built a company that is a leader in its field, supplying Australia, New Zealand and exporting to 44 countries worldwide, with products that are considered to be some of the best available.

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
While Covid19 vaccination is not mandatory, we highly encourage all our employees to be fully vaccinated unless it is medically contraindicated.



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