Customer Service Officer

16 hours ago

Balcatta, Australia AMA Collision Full time

2024 Bodyshop Award Winner - Best Workplace MSO
- Permanent position, Monday to Friday - no weekends
- Grow your customer service career with an industry leader

Gemini Balcatta is a medium sized and well organised repair shop specialising in rapid/ smaller repairs on drivable cars. We have a steady stream of work for the team of 22. Centrally located on Erindale Rd, an easy to reach location.

We pride ourselves on working together as a team to achieve the highest quality repairs for our customers. You will have access to the latest repair equipment and the support from our team and management.

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join the team at Gemini Balcatta.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Permanent position. Monday to Friday, no weekends

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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