Customer Service Agent
3 days ago
Customer Service Agent
Balcatta, WA
- Proudly Australian, family-owned business with a big heart and strong values
- Learn from supportive mentors who've grown their own careers here
- We recognise and celebrate success – whether big wins or small efforts
- $80,640 salary package ($72,000 base salary + Super) + profit share bonus
About us
At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best. Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family. With an impressive 86% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements.
Why Kennards Hire? Join the Kennards Hire family, where our values—One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan—guide everything we do. As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools and opportunities to succeed.
About the role
As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;
- Providing timely solutions via phone, email, and digital channels.
- Collaborating with operations for seamless customer experiences.
- Handling inquiries, quotes, escalations, and equipment breakdown support.
- Managing details, schedules, and building strong customer relationships.
About you
You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
- Customer service experience, including digital, phone, and email.
- Dedication to exceptional service and strong customer focus.
- Proficiency in communication, MS Office tools, and problem-solving.
- Detail-oriented, adaptable, and skilled in multitasking.
- Motivated to excel in a phone-based role, with administrative expertise.
Why join the family
We are Australia and New Zealand's largest family-owned equipment hire company. Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.
We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities – across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events
Simply hit the Apply button and we look forward to talking with you
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