Admin & Customer Support Coordinator

17 hours ago

Prahran, Australia MAPM International Full time

**About Us**
MAPM is a leading independent footwear supplier, proudly operating from Prahran, Melbourne since 1996. From our humble beginnings, we’ve grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands - Wild Rhino, NUDE, SJ, SAYSO & Clarks. As we continue to expand our reach in Australia and New Zealand, we are looking for an enthusiastic, driven, and reliable individual to join our team as a full-time Admin & Customer Support Coordinator.

**The Role**

The Customer Service & Admin Coordinator plays a pivotal role in supporting daily customer service operations for MAPM International across multiple brands (Wild Rhino, NUDE, SJ, SAYSO & Clarks) via all platforms. This role also manages administrative support functions, ensuring smooth processes in returns handling, order fulfilment coordination, courier bookings, invoicing, and stationery management.

**Key Responsibilities**
- Managing inventory, processing online orders, and handling returns
- Coordinating office logistics, including postal and courier deliveries
- Organising travel arrangements for our MAPM team
- Managing office supplies and stationery orders
- Handling office expense management and credit card reconciliations
- Supporting general administrative tasks as needed across the business
- Keeping customer focus at the forefront of everything you do

**Required Skills & Experience**

We’re looking for someone who thrives in a fast-paced environment and brings a positive attitude to every task. To be successful in this role, you will need:

- Previous experience in customer service, retail, or admin coordination (preferred).
- Strong communication skills (verbal and written).
- High attention to detail and strong organisational skills.
- Ability to manage multiple tasks and prioritise effectively.
- Experience with e-commerce platforms and courier booking systems is a plus.

**Key Attributes**
- Customer-first mindset
- Team player who collaborates well with other departments
- Proactive problem-solver
- Reliable and self-motivated

**Why Join Us?**
At MAPM, we believe in the power of teamwork and celebrating our successes together. We offer a fun, collaborative work environment with monthly team activities, generous staff discounts, and plenty of opportunities for career growth as we continue to expand. Join us and be part of a company that values its people and their contributions.

**Ready to Apply?

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