People Operations Coordinator

**Make a meaningful impact on employee experience and organisational culture at one of the world's leading professional services firms.**

**Your Opportunity**:
We're excited to offer a dynamic and impactful role where you will be instrumental in delivering exceptional HR services and contributing to initiatives that shape the employee experience. In this role, you will take on administrative responsibilities that encompass a range of activities designed to drive operational excellence and innovation, including (but not limited to) the following:
**Service Delivery & Case Management**:
Be the go-to expert for HR policy queries, handling cases through ServiceNow with a focus on high quality resolution. Maintain accurate employee records and process employment condition changes with precision and efficiency.

**Learning Program Logistics**:
Coordinate and manage the logistics for learning programs, including course setup, participant hospitality, and mandatory learning compliance. Play a key role in supporting program delivery and fostering a culture of continuous learning.

**Reporting & Data Integrity**:
Generate insightful HR and learning reports, budget summaries, and invoices with a commitment to data accuracy and integrity, empowering decision-making and strategic planning.

**Project & Campaign Support**:
Collaborate on exciting seasonal campaigns and firm-wide initiatives such as onboarding, offboarding, and graduate campaigns. Contribute to process improvement and automation projects that elevate service efficiency and optimise outcomes.

**Employee Experience & Communication**:
Proactively engage with employees and people leaders, delivering exceptional service by resolving queries efficiently and providing clear, timely communication that enhances the overall employee experience.

This is your chance to bring your expertise and enthusiasm to a role that blends operational excellence, innovation, and a meaningful impact across KPMG's people and culture.

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities.

**Qualifications**:
To be considered for this opportunity, your qualifications, skills & experience could include:

- Proficiency in HR systems including SuccessFactors, ServiceNow, and GLMS
- Strong command of Microsoft Office Suite (Excel, Outlook, PowerPoint)
- Ability to follow standard operating procedures and meet SLA targets
- Experience in administrative or call-centre environments preferred
- Excellent written and verbal communication skills
- Strong prioritisation, time management, and ownership mindset
- Comfortable working independently and collaboratively within a team
- Optional: Familiarity with automation tools such as PowerAutomate and PowerBI is a plus

**Benefits**:

- Flexitime
- Work from home
- Employee discount
- Health & wellbeing programme
- Enhanced maternity leave
- Enhanced paternity leave

**Additional Information**:
**The KPMG Difference**:
We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities.

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBTQA+ workplace inclusion.

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & Innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who've got your back. You'll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you'll take control over how you work. We're embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of e