Coordinator

**Parramatta**
- Full-Time Permanent Opportunity | Hybrid work arrangement| Parramatta CBD Location
- Salary from $101K + super + 17.5% leave loading
- 35-hour work week | Corporate wellbeing program

**About the Role**

The purpose of this role is to ensure the best outcomes for our severely injured workers by supporting them in adapting to their injury as well as coordinating their treatment, rehabilitation, and care needs. You will need to be effective in handling sensitive and sometimes difficult conversations, understand how a severe injury impacts all aspects of a person’s life and identify what supports, services and resources an individual would benefit from as they progress through their recovery.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Coordinator** you will:

- Use a person-centred approach to enhance each worker’s capacity to achieve their goals, determine their needs and coordinate the relevant services and supports.
- Maintain regular contact with the worker including face to face visits, phone calls and written communications.
- Work collaboratively with internal specialist services, external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the worker.
- Use your critical reasoning skills to interpret the relevant legislation to support decision making in relation to funding injury related services to ensure they appropriately meet the needs of people with severe injuries.
- Approve funding for services that are reasonably necessary in relation to a worker’s treatment, rehabilitation and care needs to ensure they are maximising their independence.
- Ensure a high degree of integrity in the decision-making process and excellent communication skills to build rapport and trust with workers.

**Skills & Experience**
- Demonstrated experience working with workers that have complex injury related needs and/or an allied health professional background that has worked in a similar role.
- Excellent attention to detail.
- Highly developed understanding of the needs and perspectives of people with disabilities.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
- Must hold a driver’s licence and the ability to travel regularly within NSW is required as well as interstate when required.
- Workers Compensation experience in particular within the TMF scheme would be highly desirable.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.