Member & Guest Services Agent

2 days ago

Gold Coast, Queensland, Australia MA Marina Fund OpCo 1 Pty Ltd Full time $60,000 - $80,000 per year

Exciting opportunity to join a fast-paced growing company.

At d'Albora, we believe every experience on the water should be lived to the fullest. Our extensive end-to-end marine and hospitality services are carefully designed to create effortless boating lifestyles for our members.

As Australia's largest premium marina & hospitality network, we offer 13 prime marina locations, each delivering a quality service designed around exceptional care for vessels and first-class experiences for our members.

We currently have an opportunity for a Member & Guest Services Agent to join the team at d'Albora - Pacific Point Marina.

The Role:

At d'Albora, our members are our top priority. Every team member is dedicated to maintaining our premium standards and providing exceptional experiences to members & guests. The Member & Guest Services Agent is the first port of call for training, reservations and enquiries.

The primary responsibilities of this role will include:

  • Ensure members & guests are contacted in a timely manner to provide support with on-boarding process.
  • Welcome and advise new members about d'Albora facilities and benefits.
  • Assist Marinas to onboard new berthing members & guests through our Marina database and various other d'Albora systems, ensuring accurate data recording.
  • Seek and respond to member & guest feedback with a view to continually improving the member & guest experience.

The successful candidate needs to possess the following experience and skills:

  • Minimum 2+ years' experience in customer facing roles.
  • Thorough knowledge of WHS issues relevant to work activities and work area.
  • Exceptional member & guest service and communications skills.
  • Excellent interpersonal skills.
  • Confident working independently, but also enjoys working in a team environment.
  • Excellent written & verbal communication skills.
  • Experience with Microsoft Office (Word, Excel & Outlook).
  • An interest for the boating & marine lifestyle.
  • Marine industry experience is preferred but not essential.
  • Australian Residency / Work Rights in Australia is essential.

As a business that is at its peak operational performance on weekends, you will be available to work rostered weekends. 

We offer an environment where every interaction is Meaningful, not only for our members and guests but also for each other. We Acknowledge our employees as our most valuable asset and aim to be the employer of choice. Respect is fundamental to us, extending to our members, guests, and colleagues alike. Our commitment to Integrity ensures honesty and ethical conduct at all times, delivering a high level of service and satisfaction. We strive to be Noticeable, making a difference that sets us apart in the industry and pride ourselves on making boating and the work environment an Enjoyable experience.

If this resonates with you, we'd love to hear from you. Click the APPLY button and submit your application

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