Reservations Manager

2 weeks ago

Gold Coast, Australia Mondrian Full time

**Company Description**
Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a **Reservations Manager** to join the Mondrian team.

As the Reservation Manager, you will be the cornerstone of our reservation’s operation, responsible for ensuring a seamless booking experience for our guests. Your role will involve leading a team and overseeing the reservation process, managing booking systems, and collaborating closely with other departments to enhance overall guest satisfaction.

Main duties will include:

- Lead, mentor, and motivate the reservations team to achieve excellence in service delivery.
- Collaborate closely with other departments to ensure guest expectations are exceeded by facilitating seamless communication and coordination of guest needs and preferences.
- Create operational procedures and systems in order to build a successful reservations team.
- Handle complex reservation arrangements and resolve any issues with professionalism and care.
- Maximise revenue through strategic inventory management across both FIT and Group business.
- Support Revenue Management as required.

**Qualifications** Experience and Skills**:

- Previous experience in a reservations or front office management role within a luxury hotel or similar environment.
- Proficiency in reservation software and property management systems including but not limited to Opera Cloud, Ideas and experience with ACCOR distribution systems highly regarded.
- Demonstrated passion for luxury service and guest satisfaction. Ability to work in a fast-paced environment while maintaining a calm and composed demeanor. Strong problem-solving skills and a proactive approach to challenges.
- Luxury hotel pre-opening experience highly desirable.
- Full Australian working rights are essential.

**Additional Information**
**_
Mondrian Gold Coast _**_is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential._

  • Reservations Expert

    2 days ago

    Gold Coast, Queensland, Australia beBeeService Full time $40,000 - $60,000

    Transforming Experiences with Exceptional ServiceJob OverviewThe Reservation Agent is the first point of contact for guests looking to dine with us, setting the tone for exceptional experiences.This role involves delivering a seamless reservation experience across our restaurant, bar, and event spaces, reflecting sophisticated service and warm...

  • Reservations Agent

    2 days ago

    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23190796 **Job Category** Reservations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **The Company** **The Location** Surrounded by lush tropical gardens...

  • Reservations Agent

    6 days ago

    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23081246 **Job Category** Reservations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    2 weeks ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**: - **Part-time**: - **Competitive salary + penalties | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At...

  • Dining Reservation Specialist

    2 days ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $45,000 - $75,000

    Job Opportunity:Mondrian Gold Coast is a cutting-edge destination that embodies innovation and creativity. As the Food & Beverage Reservations Agent, you will be the first point of contact for guests looking to dine with us.Your role involves managing all reservation requests via phone, email, and online platforms using booking systems efficiently. You will...

  • Reservations Team Leader

    1 week ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Reservations Team Leader** **Full-Time** **Sea World Resort, Main Beach, Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining...

  • Reservations Agent

    2 weeks ago

    Gold Coast, Australia RACV Full time

    **Join a large & trusted Australian Brand**: - **Generous employee benefits & discounts on RACV products & 10 resorts**: - **Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services,...

  • Reservations Sales Agent

    5 days ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Reservations Sales Agent** **$23.52 Monday - Friday $29.40 Saturday, $35.28 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the role**: Based at Sea World Resort you will facilitate room availability and hotel rates via Opera PMS ensuring data integrity and accuracy in all tasks. **Duties**: - Coordinate room revenue on a daily, monthly and...

  • Group Reservations Agent

    2 weeks ago

    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23083645 **Job Category** Reservations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Group Reservations Coordinator

    2 days ago

    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23083651 **Job Category** Reservations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...