Case Manager

1 day ago

Sydney Central Business District, Australia EML Full time

**Case Manager**:
NSW - Sydney CBD Workers Compensation Full Time
- **Showcase your exceptional customer service skills in a role where you truly make a difference**:

- **Get off your feet and step into an office-based role which gives you the flexibility in how you work**:

- **Amazing benefits such as monthly days off, flexible work, reward and recognition, incentives the list goes on**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**OPPORTUNITY**

You’ll feel great satisfaction knowing your talent and hard work has a purpose, whilst helping injured workers return to work or recovery after a workplace injury or illness.

This is a **permanent** position based at our **Sydney - Barrak St **office.

**ABOUT YOU**
- Demonstrated experience in customer service preferably with knowledge and or experience in Allied Health
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Strong stakeholder engagement and management

**YOUR RESPONSIBILITIES**
- Assist the injured person and employer with the claim process and provide support in the completion of relevant documents
- Make contact in a timely manner with the injured person to ensure access to required services
- Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness
- Provide ongoing advice to stakeholders on matters such as injured workers, employers, and providers

**WHAT WE OFFER**

EML is an equal opportunity employer. We’re committed to maintaining a workplace where everyone feels valued and respected. Working with us, you’ll be part of a culture that really does celebrate diversity and inclusion

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks Paid Parental Leave

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