Case Manager

**Case Manager**:
NSW - Sydney CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary review
- Up to 16 weeks paid parental leave, plus super

We are seeking case managers to join our **Sydney **based team to help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As one of our dedicated case managers you will help injured workers get their lives back. You will liaise with a variety of different stakeholders including allied health professionals, our employers, and the injured party. This is a fast-paced role where no two days are the same. Our case managers play an integral role here at EML and you really have the chance to make a difference in other people’s lives.

This will be a full time **permanent** position commencing as soon as possible based in the **Sydney CBD or Parramatta** office, with flexibility to work from home once fully trained.

**YOUR RESPONSIBILITIES**
- Answer new inquiries and gather evidence about claims
- Reassure, assist, and help customers with empathy
- Manage difficult conversations and take ownership of your own portfolio of claims
- Liaise with a variety of different stakeholders with ease
- Work in a supportive team environment to get the best outcomes possible for our customers

**ABOUT YOU**
- Previous experience in a customer service or call centre/contact centre role will be highly advantageous but not essential.
- Experience in a fast paced hospitality role is also desirable but not essential.
- You will have positive attitude and keen desire to learn new software, systems, and processes
- You will enjoy being part of a dynamic team culture and have a positive approach
- You will enjoy working in a fast-paced dynamic environment
- Ability to confidently engage with stakeholders at different levels

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please