Client & Partner Success Coordinator

4 days ago

Brisbane, Australia Forwood Safety Full time

**Drive meaningful impact at Forwood Join us as a Client & Partner Success Coordinator**

At Forwood, we’re a global team of passionate, values-driven professionals with a laser focus on fatality prevention. We’ve built a world-class, SaaS-based Critical Risk Management System that’s transforming how safety is managed across high-risk industries. Our solution is already making a profound difference in some of the world’s largest operations, and we’re just getting started.

We’re on the lookout for a detail-oriented and proactive Client & Partner Success Coordinator to join our remote team. This role is central to ensuring our clients and partners experience seamless onboarding and long-term success with Forwood. If you're organised, a natural communicator, and thrive in a fast-paced, purpose-driven environment, this is your chance to make a real impact. This is more than just a coordinator role, it’s a launchpad. With clear growth pathways into Client Success Manager or In-Field Engagement roles, you’ll be joining a team that supports your development from day one.

**What You’ll Be Doing**:

- Client Coordination & Onboarding_
- Schedule and organise client meetings, ensuring materials are prepared in advance
- Maintain accurate client documentation
- Support onboarding activities and workflows
- Collaborate with the Client Success team for smooth transitions
- Meeting & Project Administration_
- Manage meeting logistics, agendas, and materials
- Take meeting minutes, track actions, and follow up
- Support internal communication and alignment across teams
- Assist with compiling client success stories and project reports
- Reporting & Commercial Support_
- Compile and distribute monthly operational reports
- Track purchase orders, renewals, and contract documentation
- Support ad hoc reporting for internal stakeholders
- Training & Enablement_
- Deliver system training to clients
- Prepare presentation decks and materials for meetings
- Help ensure clients understand system processes and best practices
- Travel & Logistics Support_
- Coordinate travel logistics for team members
- Monitor budgets and expense tracking spreadsheets

**What We’re Looking For**
- Strong written and verbal communication skills
- Excellent organisational and time-management skills
- Confident using SaaS platforms, CRM, and project management tools
- A team player with a collaborative, proactive mindset
- Someone who’s analytical, detail-oriented, and client-focused

**Key Indicators of Success**
- Timely, high-quality meeting coordination and reporting
- Clear meeting outcomes and actionable follow-ups
- Smooth client onboarding and ongoing satisfaction
- Alignment with Forwood’s values and contribution to client success goals

**Why Join Us?**
You’ll join a mission-driven company making a real difference in high-risk industries, all while working remotely with a global, supportive, and innovative team. This role is ideal for someone looking to grow their career in client success, with opportunities to move into leadership or more client-facing roles over time.

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