Customer Service Officer

2 days ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $79,122 - $96,073

**Grade**:VPS 3

**Occupation**:Customer service

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:8222

**Job Title**
- Customer Service Officer (Multiple Positions)

**VPS Level**
- VPS Grade 3

**Salary**
- $79,122 plus superannuation

**Work type**:

- Ongoing

**About the Role**
- The Customer Service Officer will contribute proactively and positively to team, division, and ST Vic’s initiatives and culture to drive improvements for customers, the community, and the industries we serve.

The responsibilities of the Customer Service Officer will include, but are not limited to:

- Actively engage in learning and development activities to maintain up-to-date knowledge of accreditation processes, customer service protocols, and regulatory changes across all transport modes. Promote and support safe, inclusive and flexible team operations.

Demonstrated experience working within a high-volume customer contact or processing environment will be highly advantageous

To access the Position Description, click here

**Further Information**

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.

**What we offer you?**
- ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs and supporting ways of working that help employees balance work and life. We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.

**A Workplace committed to safety and wellbeing**
- ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.

**Diversity and Inclusion**
- ST Vic’s broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.

**Learning and Development**
- We want you to grow, develop and learn with us ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.

**How to Apply**

Applications close at midnight 08 September 2025.

- Applications close Monday 8 September 2025 at 11.59pm

Posted
- 25 August 2025

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