Ws1 Support Specialist

7 days ago

Dandenong, Australia Wurth Australia Full time

**Dandenong South**

**Wurth** is a growing global family company with a strong customer focus and quality product range.

We are an international, privately owned family company with 88,000 employees, continually seeking opportunities for expansion and growth. Our reputation for quality and consistently delivering solutions to our customers is what makes us a global leader generating over 20-billion-euro in sales in 2023.

With over 465 direct sales staff selling to 56,000 customers nationally, we are proud to offer a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.

We are looking for a WS1 Support Specialist to support the WS1 and Speedy platforms Manager by providing specialised Wurth WS1 (SAP) advice and support to internal and external stakeholders on the evaluation and development of WS1 capability and functionality.

**Your responsibilities will include but not limited to**:

- Facilitating process improvement including capturing needs, improving existing Wurth WS1 process / transaction and defining new system capabilities where required
- Providing WS1 support including the triage, investigation and resolution of support incidents for internal and external stakeholders
- Identifying areas for improvement to ensure high service availability.
- Liaising with stakeholders to specify and improve WS1 interfaces with all systems.
- Writing up requirements and specifications to increase functionality and capability of Wurth WS1
- Developing documentation and training material of WS1 features and best practice and running internal and external training as required
- Providing specialized WS1 Technical support to internal and external stakeholders
- Reporting on actual or perceived security breaches

**To be considered for this opportunity, you will possess**:

- Proficiency in WS1 (SAP) and supporting B1 Finance Systems
- Prior experience in providing supporting the Speedy platform
- Excellent communication skills
- Excellent literacy and numeracy skills
- Exceptional analytical and troubleshooting skills
- Advanced skills in Microsoft office
- Relevant Bachelors degree
- At least 12 months prior experience in a similar role

**What we offer you**:

- Competitive remuneration ($73,150.00 per annum plus superannuation)
- Highly supportive culture that fosters continuous development
- Working in a very successful business environment full of possibilities

**Diversity** **and** **Inclusion**

Diversity and inclusion sit at the heart of Wurths core values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

**Culture**

**We care**about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that believes in what we do creates long-lasting relationships and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199.

**No Recruitment Agencies please.

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