Application Support Analyst

2 days ago

Perth, Australia INX Software Full time

A highly supportive team with access to rewards and benefits
- Flexible working options to support your well-being and productivity
- Stay motivated and healthy with our health and wellness perks

**About INX Software**

We exist to deliver deeply aware intelligent software, enabling organisations globally to protect people, become custodians of the planet and be responsible global citizens.

As a trusted leader of fully integrated environment, health, and safety solutions we drive the creation of safer, smarter, and sustainable workplaces. Our cloud-based software and mobile-capable solutions are standard across high-risk and complex operations including mining, utilities, oil & gas, and government sectors, with over 240 enterprise clients and up to 1 million licensed users to date.

**A little about the role**

We are currently looking for 2 full-time Application Support Analysts to join our expanding global business on a **3-month fixed term contract**. We are looking for one Application Support Analyst to be based in our Perth Office and the other to be based in our Adelaide Office to support our operating hour needs.

As an Application Support Analyst, you will be working as part of the Customer Support team assisting our clients with their technical queries. Being able to drive client satisfaction, work with multiple teams, and manage your time effectively, will be a key part of this role.

In this role, you will:

- Get to know the INX products inside out.
- Have a great understanding of Technology.
- Provide a level of frontline support to INX Customers.
- Ensure that all support tickets are logged, managed, and resolved effectively.
- Engage and collaborate with internal teams to resolve support tickets.
- Work 7.6 hours a day between 8 am - 8 pm on a rotating shift pattern.

**A little about you**

We're looking for somebody that is positive, enthusiastic, and has a cucustomer-centricttitude. You will have excellent written and oral communication skills, with a natural analytical approach to problem-solving.

You will need to have:

- Proven customer service skills with a focus on customer outcomes.
- Highly organised with good time management skills and the ability to multitask.
- Able to prioritise workloads and meet deadlines.
- Basic SQL skills are highly desirable.
- A tertiary qualification in a technology-related discipline is advantageous to the role but not essential.

**Join INX for a Fulfilling Work Experience**

At INX, our employees are the cornerstone of our success. We value your contributions and ideas, creating an environment where you're truly appreciated. Our benefits include:

- Flexible Work for Work-Life Harmony. That's why we offer flexible work arrangements such as hybrid options, flexible hours, compressed work weeks and more.
- Learning and development platforms to foster personal and professional growth.
- Our comprehensive Employee Assistance Program provides confidential counselling and resources to help you thrive.
- Stay motivated and healthy with corporate gym discounts and luxury benefits like Corporate Lexus perks.
- Enjoy cashback discounts and exclusive deals through our Rewards platform, our way of appreciating your hard work.

Join INX for a supportive environment, flexible work, growth opportunities, and a range of perks that enrich your life.

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