Desktop Support Analyst

Division Name:
Information Management and Operational Systems

Position No:
Pool Ref 33113

Closing Date:
2025-10-09 5:00 PM

Location:
East Perth

Job Type:
Fixed Term - Full Time

About the Job

About the role

As a member of the Service Desk team, the Desktop Support Analyst helps keep the Public Transport Authority (PTA) running by delivering reliable and responsive technology support. From managing user accounts and deploying software to providing hands-on desk-side assistance, you’ll be the go-to escalation point for Service Desk Analysts and play a vital role in ensuring staff have the tools they need to succeed. You’ll work with the latest technologies such as Intune and SCCM to maintain systems to high security standards, provide second-level support that makes a real difference to our people every day.

Beyond day-to-day support, this role offers the chance to shape improvements across the Service Desk. You’ll monitor and enhance system performance, coach and mentor junior team members, and share your expertise to build capability across the branch. With opportunities to contribute to IT projects, streamline processes, and strengthen documentation, you’ll be part of a collaborative team driving positive change and ensuring the PTA continues to deliver safe, efficient and reliable services to the community.

About You

To excel in this role, you should possess:

- ITIL Foundation (or relevant experience), relevant technical qualifications/certifications, and strong expertise in second-level support, installation, and administration of IT hardware and software.
- Excellent written and verbal communication skills with the ability to build rapport, collaborate effectively in a team, and support Service Desk Analysts.
- Strong conceptual and analytical skills with the ability to assess information and resolve complex technology issues.
- Well-developed planning and organisational skills, able to manage competing priorities and work independently with minimal supervision.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

- Opportunities to grow through personal development and career pathways
- Health and Wellbeing programs including access to a free 24/7 onsite Gym
- Subsidised Corporate Apparel and Spectacles
- Opportunity to join our Social Club offering savings and benefits all year round.

There is currently one fixed term opportunity available to 30 October 2029 with the possibility of renewal and/or permanency.

This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Adam Holyday on (08) 9326 3003 for specific information about the role.

Applicants are requested to provide the following:

- A comprehensive CV with two work related referees.
- A written application (no more than 1 page) outlining your experience and interest in the role addressing Selection Criteria 1 – 4 as per the JDF.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.

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