Franchise Business Consultant

5 days ago

Brisbane, Australia Oporto Full time

Never boring or slow Work with passionate people across our restaurant network
- Flexible working; Plan work around your life, not the other way around
- The chicken came first and so do you We're humans not numbers

**About Us**
Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 200 restaurants across Australia and internationally. We’re passionate about our people, customers and creating flavour packed flame grilled chicken meals.

We’re serious about creating vibrant experiences and delicious food that really feeds the soul - making sure our customers feel incredible on the inside and even better on the outsideand that’s where you come in.

**About the role**
Working within our operations team, partner with our restaurant franchisees to improve and grow their businesses and ultimately drive profit. You’ll manage a portfolio of restaurants and support a variety of franchisees, from those just starting to large-scale multi-site owners.

You will coach our franchisees on all aspects of their restaurant, including operational standards, customer experience, people management and leadership, sales and profitability, workplace health and safety, and business planning.

You'll also lead a range of operational activities across the network, including new store openings, and you will be a key driver towards brand success.

**Key Activities Include**:
**Commercial and Operational Support**:

- Reviewing financial and operational reporting of restaurants to identify trends and opportunities to drive sales.
- Leveraging commercial and operational knowledge to drive restaurant profitability.
- Identifying risks and ensuring restaurants are safe and compliant with brand standards and regulatory requirements.

**Coaching and Leadership**:

- Driving business growth, operational excellence and profitability through franchisee development.
- Coaching and leadership support for restaurant teams and franchisees.

**Brand and Customer Champion**:

- Role modelling and advocating brand values, behaviours and standards.
- Championing a customer-centric approach across the business.
- Supporting communications and activities across the restaurant network, including new store openings.

**About You**
**Essential**
- Demonstrated experience owning a small business or working within a casual dining or quick service restaurant (QSR) environment.
- Proven retail operations knowledge and commercial acumen in identifying trends, opportunities and challenges to drive profitability and operational excellence.
- Previous experience in business partnering, coaching and supporting others in a business setting.
- Supportive and transformational leadership and coaching style.
- Previous experience in multi-site management.

**We offer**:

- Summer Working Hours so you can make the most of the warmer weather. That means Friday afternoons off in summer
- Free food at all our brands cause don’t we all love chicken
- Paid Good Deed day supporting a charity that means something to you.
- Extra day of leave in your birthday month to celebrate.
- 26 weeks paid parental leave.

Never boring or slow, you'll work with passionate people, gaining skills and building friendships you can carry with you for the rest of your life.

And when you're part of Oporto, you're part of Craveable Brands, a national team that offers career opportunities far beyond your local restaurant.

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